I returned merchandise in Oct and @ that time I requested cash return. Check had not cleared. Requested a check to be mailed. Replied that was not possible. I was given a Gift Card w/the promise of cash. Explained I lived on an island (45 min trip and an hour ride to the store ($100 per trip) and could not return to the store for a month.
Upon the return trip to the store it took 2hrs/20minutes to receive the money. Three times in line. Left store and had to call the 800#. Back in the store and in line again. Computers down. Wait another 20 minutes. I never had the desire or the time to shop and all this took up three people at the store and two on the phone. Why. Why is this. Why do you treat your customers this way. This was an exhaustive experience and one I promised myself never to go thru again.
My day was ruined. I left in tears over this frustration. This was the worst experience I have ever had. I planned on shopping for Christmas before Black Friday (the Wednesday before) I just didn't buying anything. Dorothy Gundersen
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