It has been my experience just now not to purchase the extended warranty from Sears when it comes to exercise equipment. We purchased a NordicTrack Audiostrider 990 on March 11. We now need warranty repair.
After calling Sears, they told me that I needed to contact Universal Technical Services, who offers the extended warranty through Sears. They told me that NordicTrack warranty covers the frame, motor, parts and all labor charges for one year. This is correct according to the NordicTrack website as of today, June 9. UTS told me that I needed to contact NordicTrack which I did.
NordicTrack wants me to go to a hardware store and purchase tools to take apart the machine and to mess with the flywheel to solve the problem that we have with the NordicTrack unit. I am not comfortable doing this labor since 1) Sears sold me an extended warranty which was supposed to cover everything for 3 years. 2) UTS is the company that offers and is supposed to honor this 3 year warranty and make needed repairs as needed. 3) NordicTrack should honor their policy of covering this product for one year.
As a consumer feel betrayed by all 3 parties and the warranty that is offered by these companies, especially Universal Technical Services.
NordicTrack will send someone to check the unit and repair it for me with a $5.99 handling fee and a $45.00 service charge.
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