Okay, I signed up and started my own website on my own server and put all the products on it that were in all the catalogs.
I though that since the products were in the catalogs that they would actually be available to sell. OOPS! Mistake number 1.
So I went to www.smcorp.com and checked the "product list" link and found hundreds of items that, not only weren't in the catalog, but even products in the catalog that were unavailable without the date of when they would be available.in other words, products on the site that were available weren't in the catalog and products in the catalog were unavailable on the site. Okay, who sees a catch-22?
When you see this type of logic in a company, don't even bother to ask for an updated list of all the products that are currently unavailbe. I did. Mistake number 2.
I called and politely asked for a current list of out of stock products that were currently in the catalog. I thought I was speaking clearly and in a language that the customer service rep understood, apparently not. "Uh, you want a what?" Excuse me!? So after a few rounds of "Who's on First" I explained the situation slowly, he tried to pass me off to ecommerce and ecommerce said "We don't do that, customer service does", transferred back to customer service, "Why would they say that it was our responsibilty?" Kids, cut the crap and someone get me the darn list!
I called every day for two weeks to get this report, I have sent about 6 emails, I have contacted all the phone numbers and email addresses on the website.
And, of course, no response and no report.
All I got was redirected to a link on the inventory page that gives the list of items that are being discontinued and a small incomplete list of items that are expected to be available on a specific date. There is also a suggest replacement items for about 17 items that are out of stock.
Hmmm. 17 items, not bad for having over 4000 items available, or so they claim. But when I go through the product index in the back of my catalog and type in the product numbers on the smc website, how come I come up with around 100 items that aren't available? And then while I am doing this, why are there several hundred items on the website that aren't in the catalog?
Hmm. Makes you think.
So here I am still waiting for their rendition of the "Out-of-Stock" list. While I am working on creating my own.
The funniest thing happened when I called the number provided for the "own your own smc hosted website" they told me that they understood what I was asking and then had the nerve to ask me if I could provide them with the complete list of items that are out of stock. So I told him. "Yeah right! As soon as I get put on SMC's payroll! I am not doing that, that is their responsiblity, I paid for this membership and I expect to get what I am asking, not only for myself but for all members of this organization."
We are paying to be treated like this? I don't think so!
Let's get everyone together who has ever had a serious problem with service and promises made by this company and get them to be a company that is run by its members!
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