On February 25, I contacted by phone Cady& Cady Studios customer service and spoke to Michael. I informed him that I have been unemployed since February and that I could not afford to pay for the senior portraits and would like to send them back. He in-turn replied that the pictures had to be sent back within a 15 day period as explained within the brochure that was sent with the pictures and since the deadline had already passed they would not allow me to return them now and receive credit. I explained to him that there was a mix-up when they sent us the wrong pictures the first time and we sent them back and since we had already sent pictures back once; my son and I were confused about the second set of pictures being returned. (My son thought I had already returned the second set of pictures and I thought my son had returned them).
My main complaint is this; I never sought out the services of Cady&Cady Studios. I was required by Cady&Cady Studios to submit my financial information in order to secure a sitting fee for my sons senior portraits for the high school year book. I never asked them to send me a portfolio and never intended to buy any pictures from them as I was unemployed and financially unable to do so. It was my understanding that this was a requirement if my son wanted his senior portrait in the yearbook. (This, except for the sitting fee, is supposed to be free) I did not pay any attention to the brochure enclosed with the pictures that were sent because first of all the first set of pictures were not pictures of my son and secondly because I did not plan on buying any.
Finally, I expressed my displeasure on the phone to Michael that a pre deadline notice was not sent out prior to billing my account and giving me forewarning that they had not received the pictures and that a billing was going to take place. This would have allowed me time to rectify the situation prior to any billing.instead they sent my son an email on Feb 18 stating that the deadline had already passed. My son in-turn replied to that email, on the same day, asking that they extend the deadline due to the pictures that were sent the first time being the wrong ones and it caused confusion and delay in sending back the second set. Cady&Cady Studios did not reply back to my sons email and in turn billed my account on February 24.
A report was sent to the Better Business Bureau and a smoke screen reply was sent back by the company who failed to acknowledge they sent us the wrong set of pictures to begin with (which caused the confusion) They also failed to mention they refused me returning back the portfolio once the mistake was noticed and finally they failed to mention that the release form is signed by students not parents because if they do not sign they cannot get their senior portraits for school yearbook. And they do not pre-notify the parent that the deadline is near prior to billing. There are no precautionary measures because they hope you forget or in our case... Get confused.
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