I have had the same issue with Wells Fargo.in January of my husband told that he was going to be laid off for a few weeks - and until then, we had never been late on one payment. We called WF and asked if there was anything they could do to help get us thru those couple of months, and we were told that based on our situation, we would qualify for a 3-6 month modification. We faxed all the info THAT day, and then the nightmare began. What was supossed to be a 2-3 week process turned into 13 months.in the beginning, we actually begged to make a payment, but were told not to because our file was "under review". We called almost every day, and sometimes 2-3 times a day, and we would get a different answer from every "representative" that answered the phone. To my complete shock and horror we were served papers by a Sheriff - that our house was going into foreclosure. Mind you, when we got the notice saying that our house was going into foreclosure, I called that instant, and was told to disregard that, since we were working so closely with them. That is why when a Sheriff's car was in our driveway I did not understand what was going on.in July, we were put on a forebearance plan - 3 months of regular payments ($1,200) and then we were asked to make a $15,000 payment!!! Really? They knew our monthly income, especially since I had faxed them our paystubs 8 times by then - how in the world could anyone afford a payment like that? Of course, the representative that I talked to said that they knew people could not normally make that final payment, but if we made the 3 months of regular payments that it would look good for us and that it would lead to a permanent modification. That "reiview" would really only take a couple of weeks since our file was in the "final stages". So now, 5 months later, and WF still hasn't come up with any solution. HOW IS IT THAT A HOMEOWNER IS BEGGING TO MAKE THEIR PAYMENTS AND WELLS FARGO IS GETTING AWAY WITH THIS!!! OUR CREDIT IS RUINED, I HAVE HAD A NERVOUS BREAKDOWN, AND ALL WE DID WAS EXACTLY WHAT WELLS FARGO TOLD US TO DO!!!
Wells fargo needs to be held responsible for this unethical and criminal behavior!
Please someone tell me what we can do to try and make them responsible for these horrible situations they are putting homeowners through!
We are a family with 5 children, my husband is extremely hard working and we pay our bills, pay taxes, and made one phone call to see if we could be helped by wells fargo - and they have literally put us through hell!!
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