I don't want this to be one of those insanely long unreadable posts. Here is the tip... Do noy fly delta. Here are the facts:
1) Called to get seat assignments night before Delta/KLM flight to Amsterdam from DTW. Agent cancelled entire confirmed ticket. Found out next morning and at airport where we got it reinstated after a long wait and 3 confirmation numbers.
2) Baggage lost. No one knows where it is and it's 7 days later. They give you numbers to call to a central baggage center where all they can do is email airports requests and never hear back. They give you a website link which is never updated. And when you call their toll free number to get an agent tell you "I'm sorry for your inconvenience but there is nothing I can do" you are on hold average of 35 minutes first...
Oh, and they also give you numbers at the other airports (ie. Amsterdam, Capetown) where you are travelling and tell YOU to call them and then you learn the numbers are non-working ones. Great! Thanks for nothing.
This is all for a $1679 coach ticket— not a $250 one. Oh, and did I mention one agent told me that Delta had two baggage tag numbers listed on different systems. Another told me luggage had moved from one city to another. The next agent told me that never happened— it was likely (not confirmed) sent to Atlanta to a central depot. NOBODY REALLY KNOWS and they cannot call in directly to where bags are kept.
My bag has a personal permanent luggage tag on it— it is highly recognizable with easy to confirm contents. Needless to say, DELTA is off the charts and out of touch with customer service, systems, communications, processes, everything. Hello Continental!
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