I bought a TV a little over a year ago and today I woke up and my TV wont turn on. I called Samsung and informed them of the situation. I was told that they are having a some of issues with some of their LCD TV's and that my problem sound like one of them. I was told that a repair rep would contact me. I called back because I wanted to know if someone could come out before two days because this is the only TV I own and I cant afford to buy another one. When I called back another rep told my that if the rep come out and the issue was not covered by the repairs that they were doing on would have to pay for the consultation and the repairs. I explained that I don't think that is fare that my TV was a little over a year and I paid $699.00 plus tax for this TV and now a little over a year I cant even watch it and now you'll are telling me that I would have to pay more money just to watch my TV. They told me that is they way it was. I told them I bought a 20" TV for $78.00 dollars that I had for seven years and even when I gave it away it was still working and it is still working and that was a off brand TV. They said they understand but that is their policy. And their customer service reps are the worst. They are as nasty as can be. I though Samsung was a reputable brand but now I am starting to regret praising their product and recommending all the people that I did to buy buy it.
I remember when you could buy a TV and it would last forever seems like these days you might as well buy the cheap off brand because they seem to be lasting longer than the well known brands. I think after this experience I will go back to he off brands and save some money.
Just and FYI anyone else that's having the same issue you can go to the Consumer Protection web site and file a government complaint against this company. The more complaints they get maybe they will force this company to do a recall or repair these TV's for free.
0 comments