Dear Future Pool Builders: Let me tell you my horror story. We called a couple of pool companies for quotes. We saw an ad for Blue Haven in a magazine. The salesman came out was (Kevin Bonnema) he was handsome, on time, clean cut and extremely nice. We were impressed, he said all the right things. But, they were mostly all "LIES". After we dug the pool he stopped taking our phone calls. He said call the office, they are rude, nasty people. God forbid we ask a question, you never get a straight answer. The girl who schedules the work is the nastiest person to deal with. Kevin bad mouthed the other companies, stated they were the biggest and the best. Well, I should have done my homework. On the internet they are trashed, some of the referrals he gave us said the service is terrible. One lady said it must be a mistake (I hate them) the spa is cracked, the deck peeling, the pool stained and left high and dry. As for there service, I give them an "F". So, the moral of the story is check out the company. Do Not believe the sales person. He says things like I'll be there all through the entire construction process. I never saw him after we dug the pool again. Also, watch the extra charges (that he said was included), we needed a lot of grading the supervisior gave us a invoice. Again, where was Kevin. I could go on all day!!! I guess I am just another sucker for a pretty face, shame on me.
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