Complaint / Review
JustAnswer.com
Ceiling Fan Remote Answer Cost $54 Instead of $15

I moved into a new house recently and had a problem figuring out how to use the remote control for the ceiling fan. I went to the Justanswer website, selected the lowest price ($15) shown on the site for a satisfactory answer, and gave them my credit card number.

They responded within an hour. That was quick, except that the response was simply to buy a new unit (Huh?). I emailed back indicating I was dissatisfied with their response. They responded with another answer that was cut and pasted from the equipment manufacturer, which I had already done on my own. I responded and nevertheless approved the payment ($15, as I had selected).

Later I was able to figure out how to make the remote control work. It does not need to be replaced.

What is extremely troubling is that I just found out that they charged $54 for their "answer." Total rip-off!