I've been forced to use this company for years and have had nothing but problems. Their customer service is horrible because once they get a contract in a community, they basically hold the residents hostage. My only option other than them is to use Comcast, which I refuse to do.
My problems have included them cutting off my TV service even though the TV bill was paid. They said they turned it off because my internet bill wasn't paid... Funny enough my internet was never turned off. So even though I paid for cable, they blocked my access.
On another occassion, my cable went off without any reason. When I contacted them, they said they could send a tech in 3 days. When he finally got there, he found that another tech had accidentally knocked my cable loose in the cable closet. Did they do anything to make up for my loss? Nope, not even refunding part of my monthly bill for the days I was without cable.
Lastly, now that I want to upgrade to HD, Direct TV will sell me the HD DVR for $99, but Direcpath won't give me that same price, they want to charge me $250. Collective bargaining as a community should give us better deals, or at least the same, not worse.
Check out their various "fees" for every little thing, including a $3/month fee if you want a paper statement and $50 "installation fee" just to give me a new cable box that I could easily install myself.
This company sells a cadillac and then delivers a pinto with hidden fees.
I'd love to find another company that provides similar services to residential communities. I will be actively pushing our Tech Committee to find a new provider.
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