This is the biggest scam going in the cremation industry! They were extremely attentive and helpful re: my father's death and associated cremation needs UP UNTIL they received my mother's credit card. AFter that point we never rec'd responses or acknowledgements to any emails or calls. Finally would have to show up at their offices to get answers. Cremation services took place in Sept and in Oct we saw the same invoice charged TWICE on my mother's Visa. Assuming as simple mistake, we had a heck of a time getting someone to call us back to resolved in November. They assured us it charges would be reversed.in December we called their corporate office in Florida and were assured this was "not how business is done at Neptune" and they apologized profusely assuring charges would be reversed no later than Mid January. As of February 10, no return calls or emails and no reverse charges. We now believe this is a scam they have going. During an already difficult time and unusual financial hardship, they are preying on the fact that people likely don't have the energy during such a time to fight the erroneous and unathorized charges. They are correct as my mother gave up with all that she is going through.
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