Complaint / Review
Realty Trade - Orlando, Florida
Just as listing expired and I asked for a refund I was told that an offer was sent for the full amount a month ago. Isn't it up to them to make sure I get the offer? They said it must have got caugh

We listed our timeshare for rent with Realtytrade in August we listed for 6 months for a cost of $595.00US paid in advance. They have a refund policy that if you don't have an offer within the 6 months you receive a full refund. On February 8 I contacted them both in writing and by telephone to request a refund as the listing had expired. I have communicated with them several times through the same e-mail address as I have today. I received a call tonight telling me that I am not eligible for a refund as I had been sent an offer via e-mail on December 18th for the full amount of rent that we were asking for. We have never received this e-mail or any other offer from them. The person who called said it must have got caught in your spam filter. I keep my spam reports and there is absolutely nothing from them on my reports. I guess this is their way out of refunding my monies. Do they not have to ensure that offers get to clients?