Complaint / Review
Realty Trade - Orlando, Florida
Charged Up Front Fee with promise to refund if no legitimate offer was made within 6 months. Did not happen!

We listed our timeshare with Realty Trade in March 09. We were assured that it would sell quickly and if not that in 6 months, if we did not receive a "legitimate offer" then our money would be refunded to us. We called Realty Trade every single month and every month they would tell us that they had potential buys, buyers waiting to be approved or people looking at our listing. When they would tell us that they had people waiting to be approved we would call more often and they would tell us we would receive the offer via email. We did receive a supposed offer via email, actually 2 supposed offers. But it was up to us to contact the potential buyer to complete sell. We were ok with that, we just wanted to be rid of the timeshare. But to our surprise, when we tried to contact each "legitimate offer" we were never able to get in touch with them and never, not one time received a response back from them. So, we called Realty Trade. We were advised that one of the potential buyers had decided that financially they couldn't do it and the other they said they were unable to contact them as well. So, should these be considered "legitimate offers". When our 6 months were up, I contacted Realty Trade to get a refund and their "Marketing Department" (who you can never talk to) denied the refund and said that we had "legitimate offers". To be honest, how do we know those people were real people and real offers on the timeshare if we never had any contact with them, and the one that decided they couldn't do it financially - is that a legitimate offer? An offer to me would be someone who was seriously interested and followed thru and we had contact with. Since I couldn't get a refund back or talk to "marketing" we had no choice but to list with them another 6 months "for free" according to them. And Surprise - we have not heard from Realty Trade in any way since we "re-listed". I have called them only to be told the same thing - we have people looking at it. I truly believe this is a scam and do not know if there is anything that can be done.