We just returned from cancun and while staying at the oasis cancun we were aproached by a royal holiday rep. To attend a one hour seminar. We had a so called complimentry breakfast with them and returned to there office. Well they told everything we wanted to hear, gave us a free upgrade to the grand oasis and we were sold. Two days later, after carefully reading the contract we wanted out. Unfortunetly were not lawyers but we marched right back down to there office and told them after further review we wanted to cancel. We didnt mind at all to pay for our upgrade our new room was much nicer. Well we had to write a short letter about why we didnt want there vacation plan and signed it. So, after paying for our upgrade we were told its a done deal and we were out. As i said were not atterneys so out we go with no real proof of our cancilation but they kept all of the travel books and certificates they gave us so we thought were good. Well two days after returning home the phone rings and its royal holiday welcoming us to the club. We said wait a minute we canceled with elise and luisa at the cancun office we wrote them a letter and they kept our book and certificates. Well she said she would call them and straighten this out. The next day we get a letter to finance the balance of our package in the states to save on intrest rates but of course this is a limited time offer. The letter came with a e-mail address ndargence@royal holiday.com and when i searched that usacomplaints.com came up and my heart sank. That was yesterday so all we could think to do was put a stop on all transactions on our card. Thank god they dont have our bank info. How can they get away with this. Any help info would be appreciated to my e-mail address and stay away from royal holiday.
0 comments