My daughter went to Ted Russell in Knoxville to purchase her first car. She found the car she wanted and made the deal with the salesman. She paid 5000 down and needed to get the final 2000 financed. When she went into the guy that does all the paperwork, he got on the phone with someone else and they were discussing the paperwork and at the same time he was filling it out. He told the guy on the phone that he would pitch in a 3 yr. Maintenance care package, he looked at my daughter and asked if that was ok, she said "sure". He never mentioned price or charging for the maintenance care package, his exact words were " I'll pitch in a maintenance care package ". When you pitch something in, that means you are giving it free, especially since he never told her a price on it. When the paperwork was all done he went over it quickly with her, asking her to initial everything. When he got to the part about the maintenance care he still didn't mention price, he just told her " This is the maintenance care I pitched in ". He was working quickly to get her through it all and she did the worst thing possible, she took him at his word, didn't pay attention and initialed it.
The next day we were looking over the paperwork and noticed there was a 950.00 charge for the maintenance care package he " pitched" in. We went back to get it taken care of and they basically told us that without that package added to it they couldn't have gotten it financed and that's why it was added. They said since she has no credit, that's the only way they could get the finance company to do the loan. They also told us that since she had initialed it, there was nothing we could do.
Not once did they ever mention a price for the maintenance care package and by saying " I will pitch it in " and not mentioning a price, he led her to believe it was free.
We live 30 miles away from the dealership and there is no way she would have paid for a maintenance care pack where she would have to drive 30 miles when she could easily get it done locally, probably cheaper. They took advantage of her and said one thing then did another. Beware of what they say!
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