PODS has had a container of mine with the contents of my house for 9 months now. When I went to schedule delivery of this container to my new address, I called their customer center and was advised by a rep that I only owed $15. Although I thought all monies were paid at the beginning of the contract ($468), I agreed to pay that amount. When I called back to firm-up the delivery, a second representative first advised me that I owed the $15. Later in the conversation, he retracted and said "wait a minute, I am confused" and put me on hold. She then advised she thought I owed more than the $15 and put me on hold again to speak to someone else. When she returned, she told me that she could not figure out my account and that I needed to speak with her supervisor. I was transferred to one "Ba" that advised me that I owed them $900 additional!!!
After and hour of back and forth, he told me he would request an investigation on this case and issued a case number (495404) that would require 72 hours to pull all recordings.
Three days later, I called them back (they did not call me as promised). Now I speak with one "Kyle" that confirmed what "Ba" told me. Not only that, in addition to the $900 that all of the sudden I allegedly owe, I would now owe an additional month's rent of $220 because this delay puts the delivery of the container after my monthly cycle ends!
During this conversation "Kyle" promises that he can give a courtesy discount but later retracts and tells me that I need to pay both the $900 plus the additional month.
I have paid them over $2,300 and they want another $1,000! Insane!
These guys have absolutely no customer service skills whatsoever.
Please stay away from PODS. Do not surrender any of your assets or property to them. They will hold you hostage until you pay. Had I checked the web before I engaged them, I would have found all these complains and not be in this big mess.
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