Help! My name is Ed and I work for Christopher Columbus LLC. I am asking for help because I have been working on resolving an issue with one of your partners and their leasing company about a nurit 8020 wireless device our company leased. We leased our nurit 8020 in April and sent the machine in to our processing company, Federated Payments, because we had an error code come up approximately 3 months after we had it. Our processor told us initially that the machine was struck by lightning. Federated sent us out a nurit 3200 as a loaner until they could decide what to do, Ocean Equity continued to bill us for our lease payment even though we did not have the machine for 4 months. I followed up several times with Federated Payments and they had no answers and then most recently they told us that the machine was sent to you to be checked and you deemed that the machine was opened. Federated sent me back the machine with it labeled 'beyond economical repair'. I explained the situation to Ocean Equity, who sent e a letter confirming that we were out of our lease, but also deducted $501.62 as final payment for the broken machine. I asked Federated to fax me some type of documentation to verify that they did send our equipment back to you and that you deemed it beyond economical repair. Federated Payments has not produced that documentation to date. I have been working on getting this resolved for the last 2 months and have received nothing but the run around by both Federated Payments 1-866-912-8777 and Ocean Equity 757-631-0163. I have left several messages asking to speak to supervisors at Federated and no one returned my calls. I have spoken with the owner of Ocean Equity several times when I catch him and he did state he would refund our money if he got back a working machine by the middle of this month. We are in the middle of 2 crooks in my opinion. Federated has told us many different stories and Ocean Equity took money from us for a machine that does not work. Our serial number for our machine is BLU xxxxxxxx xxxxxxx. Our merchant ID with Federated Payments is xxxxxxxxxxx Can you please let me know if our machine was sent into you to be evaluated and if it was, what the outcome was because I have not gotten any cooperation from Federated Payments or Ocean Equity, who I am going to put up on complaint. Sorry for the long winded story but, I really do need help.
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