I filed my taxes with taxbrain on 1/15/10. They emailed me that it was approved by the IRS and I would receive my refund on 1/29/10 by direct deposit. Some genius at taxbrain incorrectly coded the routing numbers and my refund went to Republic bank. After numerous emails and frustrating telephone calls, I heard from someone in customer service telling me that they were "generously" refunding my fees and offering me free tax services for next year. Like I would ever use them again. I asked what they were going to do about refunding my overdraft charges and all of the expenses I have incurred because of their "mistake". They told me that they were sorry. I am livid. This company should be made to pay for all of the inconviences they have cost not just me, but the thousands of others who actually thought they were a reputable company. I have called management at Taxbrain, who will not return either calls or emails. This is FRAUD.
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