Complaint / Review
Taxbrain, Metabank, Tax Brain
Petz enterprises I filed my '09 taxes on January 15 and was assured that I would receive my refund on the 29th of January. I did not receive my refund because taxbrain directed the irs to send my return, along with se

I've used taxbrain with ease for nearly a decade now. I have, until now; been pleased with their services. Taxbrain sends out completed tax returns allowing the individual to charge their fees by submitting returns to another bank, which collects the fees and then disperses the remainder of the return to one's personal bank account. After calling the bank, the IRS, and the bank taxbrain is suppose to work with, I received the contact info for the bank to which they negligently sent the return... I finally figured out what happened. It wasn't taxbrain who explained what happened, it was the other people I contacted. When I made inquiries to taxbrain, they were curt and told me that they didn't know what was going on, and neither would any of their supervisors be able to explain exactly what had occurred.
Today, I received an e-mail explaining what I already knew and offering an apology.