On Feb. 2, a review of my credit card statement turned up multiple (five) incidences of a $13 charge by FedEx. When looking deeper, I saw it was labeled a "customer level charge," so I called to ask what that meant.
As it turns out, when you sign the adhesion contract by clicking the "I Agree to the Terms and Conditions" radio button necessary to ship, you are agreeing that you have fully read and understood the thirty-some pages of legal boilerplate that make up the FedEx Shippers Agreement. You are also agreeing that you are aware a $13 charge will be levied for them to come and pick up a parcel, even if they are only doing so while delivering the day's drop to your multiple-resident dwelling (i.e., a high rise apartment complex).
While the manager I spoke to agreed that such a charge should be disclosed at the time you create a shipping label, he did not credit back anything, and thus I closed my account. I would encourage anyone reading this to do the same until this atrocious practice is curbed, as it is borderline fraud to sneak in these charges on the back end.
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