We stayed at Terrible's Casino in Primm NV on two separate dates in 2009. We received an offer in the mail in October for two free nights and a Kenny Rogers concert. Also another offer in November that stated two free nights and $100 to spend at the Fashion Valley Outlets connected with Terrible's Casino. The offer for the outlet stated that for a predetermined amount of points we would get another $50 to spend in the outlet. When we went to Redeem the points we were told that they had not been used the first day and therefore were not valid. We were never made aware of this fact. We were also told at that time that we could not use our $100.00 at the mall because it had expired at midnight the day before. Both times upon checkout we were told we did not owe anything. When we received our credit card bill it had charges on it both times Once from Buffalo Bill's and once from Whiskey Pete's. I then called the casino accounting department and was told that we should not have been charged that all was comp. I Was told by a lady in the accounting department that the erroneous charges would be removed at once. To this day they have never been taken off our credit card bill. I have called several times to no avail. The last time I spoke with someone they said we had watched movies that totaled over $70.00 and were being charged accordingly. We never go to a casino to watch movies. Upon seeing the charges on our credit card bill we contacted Chase and filed a report to have the charges removed. We received a letter from the credit card company stating they had contacted the casino and were told we had watched movies and would not remove the charges. I feel the burden of proof lies on the casino to prove we did watch movies. Terrible's has lost three great customers. We will never return.
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