I signed up to zml on a whim because it was only a $1 and it advertised that it had an old movie I was looking for. When I got in, it did not have that movie. Out of curiosity I wanted to check out their upgrade plan and pressed a button, and bam, I was automatically upgraded.
I reviewed their FAQ and immediately cancelled. I sent a message to their customer service. I didn't hear back. Their billing records said my card was declined anyway and membership cancelled. But fast forward a few weeks and I find that I was charged ~ $60 because of the exchange rate.
After reading various sites I decided to cancel my credit card. My credit card company couldn't do anything about this dispute. Anyway I emailed zml again and they thankfully refunded the money (of course the bank cuts into the exchange rate... But that's the f*ing bank for you). And I saw a history of my past inquiry. So I suppose their communications systems aren't 100% reliable either.
If you read the FAQ carefully, they have a policy of refunds if you don't download any movies. Always try to read the terms! I still found their service very shady and feel sorry for the people who were charged, but I was lucky enough to get a refund. It was a hassle for me too.
Too long didn't read version:
Pros:
refunded my money
Cons:
-customer service isn't reliable you may need to message them again
-upgrade button has NO confirmation
-didn't have the movie they advertised
Anyway, just wanted to give a fair review of them
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