To make a very long story short - I ordered custom printed T-shirts from this company to both sell and distribute as promotional material for the musician with whom I work. The location of the tours for which the shirts were needed were across the country - Washington State and California.
I received proofs of the artwork and guaranteed delivery dates. The first batch of shirts arrived one day late and were completely wrong - incorrect quantities (per size AND total), color and artwork. I contacted the company immediately and they promised a corrected order would arrive the following day. (Now, 2 days into this tour). The shirts arrived the following day and the quantities, and color were STILL incorrect. The logo and printing were so washed out they were barely visible. The photo in the logo was illegible as a photo. Not only were these completely unusable, but I had to pay over $100 to ship them back to NC from Washington.
The second order of shirts (for the second leg of the tour) were also incorrect in the same fashion as the Washington shirts. I also had to pay to ship these back to NC - another $100.
I faxed TWO long letters to the president of this company and received absolutely NO response, however I continue to receive at least one e-mail daily hawking their products. No one from this company took the time to contact me and discuss the situation. I did receive a voice mail on my cell telling me that I could SHIP THE SHIRTS BACK TO THEM.
I cannot believe that customer service means so little to these folks.in a combination of shirt cost, lost revenue, lost goodwill and extra shipping charges, this company cost me about $5000. (and still send me e-mail)
0 comments