I am self employed, i need the use of a van, my van starter motor packed up at 8.30 pm leaving me stuck for the next day, I had a look online and found A1 national van hire, It looked promising when i put in the information on the vehicle I needed and the time I needed it. I never thought of looking at reviews beforehand, all I thought about was fullfilling my obligations the next day, I jumped right in and booked the van. The first email I received quoted the price for the hire (minus VAT) which i never knew at the time. Next morning I arrived at the destination I had submitted for the vehicle to be delivered, no sign of it, I phoned and was told it would be there in 1/2 an hour to an hour guaranteed, ok, that time elapsed, I phoned again, they gave me the direct number for the company in the city where I was awaiting delivery of the vehicle, I called them and eventually 2 and a 1/2 hours late the vehicle arrived, it wasnt the vehicle i requested, nowhere near infact but i had no time and couldnt be bothered with the hassle anymore so just got on with it. What i have learned is that basically this company charge you almost or very close to the charge of the hire company that actually send you the vehicle, basically your paying double the hire rate for using this company to sort you out a vehicle. If I never got into a panic and waited until morning to hire a van directly from a hire company, It would have cost me half of what i've ended up paying using A1 national van hire. Live and learn, so they say. I have slipped up this time, wont happen again.
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