I personally worked for Experian and know first hand they do not care about the consumer. They only want the consumer on and off the phone in 4.5 minutes. They require a talk time by customer service reps to get the customer on an off the phone as soon as possible and if the goals of 90 calls per day is not met they tend to let that person go. You do not have enough time to tell the person your problems and have them respond accurately. It is like a "sweat shop" enviornment, they could care less about the consumers problems.
0 comments