I went to Target on 12/23/09 to make a purchase of 297.83 for christmas gifts. When I got to the cashier and tried to pay with a check I was told my check was declined. Sure that I had more than enough to cover the check I told her to run it again and there was no way my check was declined. Sure enough it was declined again and I was giving back the check with Certegy's information and contact number. Still in line and very upset, I called the number to get an automated system that after 5 minutes couldn't tell me why my check was declined but that it was for MY PROTECTION! After sitting on hold another 10 minutes I get a live agent and after speaking to her for some time I was told that I didn't have a bad check with them and they don't verify funds, but that the numbers on my check or on my account are too close to some one that is writing bad checks. Okay so since someone else is using bad checks I can't use my good checks to purchase anything. Then i am told there is no way to override the system and they have no control over it... Okay so let me get this straight, you are the check cashing company that declined my check but you can't verify funds and override the decline??? Hummmm, bad business, bad company, and Target and any other retail store that uses this worthless company will be out of business soon from pissed off customers. Every one that has encountered this situation with Certegy should file a BBB complaint!!! Pronto!
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