I have had several charges on my account and for awhile could not figure out why. I, then, realized that items that were paid and on the hard copy on a certain date were moving all over and some back to the bottom, after being posted on a certain date for 4-5 days. I have also noticed that usually they are placed at a point where there are not funds available causing several finance charges. I also have had several items leave pending and then disappear instead of going to hard copy and posting. I call the company and they say it is paid. The money that was subtracted in pending for the items is put back on the balance. Of course, as son as you dare to use those funds that payment amazingly appears and you are charged $37.50.
I have tried to speak with someone about this and they insist it is my misunderstanding. I was charged 6 NSF fees because of them doing this. They paid back 3 of six and still claimed it was not their fault. Then amazingly enough, I had a $50.00 balance and then deposited $70.00. I did not purchase anything. I ended up with a balance of $17.00 odd bucks. No reason. Nothing could be seen as far as debits, charges, nothing! I am going crazy at this point. Very interesting is the fact that again payments in hard copy were re-arranged and the balance that disappeared into nowhere land is close to equalling the amount given back in charges.
Even worse, is that the $70.00 deposited was not my money but someone else's so I could order a Christmas present for their grandson. Now, because of those greedy thieves he will not get it. I am not sure how they sleep at night. I want to know what can be done about this. I am sure it is their software set up to do this but I am also sure the employees know it.
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