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Huntington Bank Reviews, Complaints & Contacts

Huntington Bank is the brand of The Huntington National Bank, a Columbus, Ohio national bank that is FDIC-insured, supervised by the OCC and owned by Huntington Bancshares Incorporated (Nasdaq: HBAN). BBB rates it A+ with 984 complaints, the CFPB database shows 9,212, ComplaintsBoard shows 1.4 from 10 reviews and 255 complaints, and Trustpilot shows 1.2 from 333 reviews.

REVIEWS & COMPLAINTS41on USAComplaints · none in last 3 yrs · latest 2019
PHONE(800) 480-2265General customer service
WEBSITEhuntington.com
HEADQUARTERSColumbus, OH
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Call (800) 480-2265 Official website ↗
VERIFIED

Contacts

PhoneAddress

Customer service & general contact

Show all 18 contacts

Customer service & general contact (continued)

Cancel, billing & returns

Official website

Report abuse or suspicious activity

  • Report a suspicious email or identity-theft concern[email protected]
  • Social Security Administration representative payee service (daily 7 a.m.-8 p.m. ET)(800) 976-1345

Other contacts

VERIFIED

Locations

  • Headquarters41 S. High Street (Huntington Center) Columbus OH 43287
  • Mailing addressThe Huntington National Bank, P.O. Box 340996 Written error resolution, information requests and qualified written requests (mortgage) Columbus OH 43234
  • Mailing addressThe Huntington National Bank, P.O. Box 1558 Attn: GW4W61, debit card and electronic transfer disputes Columbus OH 43216
  • Mailing address5555 Cleveland Ave Attn: GW1N09, Mortgage Customer Service Columbus OH 43231
EDITORIAL

Company Information

BBB, CFPB, ComplaintsBoard

Legal name
The Huntington National Bank
Founded
1866
Business type
National bank headquartered in Columbus, Ohio: consumer and business checking and savings, mortgage, auto, credit card and personal loans; wholly owned subsidiary of Huntington Bancshares Incorporated (Nasdaq: HBAN); FDIC-insured and regulated by the OCC
Website
huntington.comSource: Company website, read
Headquarters
Columbus, OHSource: SEC EDGAR business address of parent Huntington Bancshares Incorporated, read
Owned by
Huntington Bancshares IncorporatedSource: 10-K FY2025: 'our only bank subsidiary, The Huntington National Bank', read

The Huntington National Bank is a national bank organized in Columbus, Ohio. The FDIC's institution data (certificate 6560) lists it as active, established January 6, 1866, regulated by the OCC, with Huntington Bancshares Incorporated as its holding company; Huntington Bancshares files annual and quarterly reports with the SEC and trades on Nasdaq as HBAN. Its website footer states the bank is a Member FDIC, so deposits are insured up to FDIC limits. BBB lists it as accredited with an A+ rating.

Being a licensed, regulated bank is not the same as having no disputes. Huntington's history also includes a 2005 OCC formal agreement with the bank (terminated the same year), a 2005 Federal Reserve written agreement with the parent company (terminated in 2006), a 2005 SEC settled order against the parent company, a 2023 Department of Justice ADA settlement in which Huntington denied liability, a 2023 data incident at Alogent, an outside vendor that processed checks for the bank, the CFPB and BBB complaint volumes reported in the complaint-record section, a 2017 settlement of FirstMerit overdraft class actions, a pending multidistrict litigation in which the bank is a defendant, and two business-customer class actions that ended by dismissal. These records are reported side by side so readers can weigh them; no rating or verdict is given.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBComplaints in the last 3 years
396 reviews · 984 complaints · BBB business grade A+ · average customer rating 1.08 / 5
Figures read
CFPBAll complaints since 2012
9,212 complaints
Figures read
ComplaintsBoardUnclaimed listing, all reviews and complaints
10 reviews · 255 reports · average customer rating 1.4 / 5
Figures read
TrustpilotUnclaimed profile, all reviews
333 reviews · TrustScore 1.2 / 5
Figures read
EDITORIAL

Complaint Themes

Overdraft, NSF and posting-order feesMortgage, refinance and loan modificationAuto loans through dealers, repossession and co-signersUnauthorized debits and fraud claimsDeposit holds and delayed funds

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 41 historical complaints about Huntington Bank, published between 2004 and 2019. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

Complaint record: USAComplaints, CFPB, BBB, Trustpilot and ComplaintsBoard

Each source on this page counts a different population in a different way, so the figures are never added together or averaged.

  • USAComplaints: 41 published complaint reports are linked to this profile. They were posted between 2004 and 2019. About half describe overdraft and NSF fees, including largest-first posting and daily overdraft charges; they describe the posters' experiences in those years, not Huntington's current fee rules, which are quoted on this page from its own pages. Two further posts that mention Huntington as a lender or as one of several banks are linked as mentions only.
  • CFPB Consumer Complaint Database (company "HUNTINGTON NATIONAL BANK, THE"): 9,212 complaints since 2012, of which 2,046 were received in the last 12 months. By product, the largest groups are checking or savings account (4,633), mortgage (1,149), bank account or service (797), credit reporting (485), vehicle loan or lease (472) and money transfer services (367). In the last 12 months the most common issues were managing an account (759), closing an account (188), a lender or other company charging your account (141), incorrect information on a credit report (135), opening an account (82), problems caused by low funds (79) and trouble during the payment process (75). Huntington's responses over all years: closed with explanation, 6,221; closed with monetary relief, 1,933; closed with non-monetary relief, 946; in progress, 34; closed without relief, 33; closed, 30; closed with relief, 14; 9,205 responses were timely and 7 were not. A separate entry, "HUNTINGTON NATIONAL BANK, THE - FIRSTMERIT BANK, N.A. BRANCH," holds 365 more complaints. The CFPB does not verify the facts in a complaint, and complaint counts are not a representative sample of customers.
  • BBB (The Huntington National Bank, Columbus, OH): BBB Accredited since 1921 with a BBB Rating of A+; 984 complaints in the last 3 years, 299 of them in the last 12 months. Its 396 customer reviews average 1.08 out of 5. The letter rating is BBB's opinion of how the business is likely to deal with its customers; customer reviews are not part of it, which is why an A+ can sit beside a low review average.
  • Trustpilot (www.huntington.com): 333 reviews with a TrustScore of 1.2 out of 5 on an unclaimed profile. Trustpilot notes that the company has not invited its customers to review it, so the reviews may not be representative.
  • ComplaintsBoard: the unclaimed listing for Huntington Bank shows 10 reviews and 255 complaints and a 1.4 rating calculated from them.

Had an experience with Huntington Bank? Tell other people what happened.

Submit a Complaint
EDITORIAL

Problem with a Huntington account? Where disputes, overdraft fees, holds and complaints go

Huntington Bank is The Huntington National Bank. Its Contact Us page lists (800) 480-2265 (daily 7:00 a.m. to 8:00 p.m. ET) as the general customer-service number for checking and savings accounts, and separate lines for credit cards ((800) 340-4165), loans ((800) 445-8460), mortgages ((800) 323-4695) and overdrawn-account payment assistance ((800) 472-2658); it also lists credit card payment assistance ((800) 372-7725) and, for calls from outside the U.S., +1 (616) 355-8828, which it notes is not a toll-free number. The steps on this page come from Huntington's own pages and its Consumer Deposit Account Agreement; your own account documents control if they differ.

Disputing a charge or reporting fraud. Huntington's "How to dispute a charge" page says to call (800) 480-2265 for ATM or debit cards, ACH, Bill Pay, Huntington Instant Pay and Zelle, (800) 340-4165 for consumer or small-business credit cards, and (888) 766-0436 for commercial credit cards. Its debit-card dispute page adds a mailing route: "The Huntington National Bank, P.O. Box 1558, Attn: GW4W61, Columbus, Ohio 43216," with your name, contact information, account number, a description of the error and the dollar amount. The dispute page says "You have 60 days from when we sent or made available the first statement on which the error appears," and that a dispute "can take up to 90 days for research and a resolution depending upon the type of transaction." The debit-card page says that if you report within 60 days you "will either receive a temporary credit or a case resolution within 10 business days or for new customers within 20 business days." For consumer accounts, the Consumer Deposit Account Agreement's section on errors and unauthorized electronic transfers says the bank decides within 10 business days, or may take up to 45 days (90 days for new accounts and for point-of-sale debit card and international transactions) if it provisionally credits your account in the meantime; its section on liability for unauthorized transfers limits your loss to $50 if you report a lost or stolen card within two business days, and up to $500 after that. These timelines and limits come from federal rules for consumer accounts (Regulation E). Business accounts are governed by the business account agreement instead, so business customers should check that agreement and report problems at once through the business banking line, (800) 480-2001.

Forged or altered checks. The same dispute page handles checks separately from card and electronic charges. If a check on your account was forged, counterfeited or altered, the account holder completes Huntington's Declaration of Unauthorized Check/Withdrawal form; if the problem is a forged endorsement on the back, the payee named on the front of the check must complete it. Return the completed form to any Huntington branch. There is one form for checking and savings accounts and another for credit cards and personal lines of credit.

Overdraft fees. Huntington's overdraft page says: "If you overdraft up to $50, you won't be charged an overdraft fee," and that under 24-Hour Grace "You have until midnight Central Time the next business day to deposit the funds in your account to avoid a transaction being returned or being charged an overdraft fee." The same page lists a $15 overdraft fee (limit of 3 per day) and $0 for returned items, and says ATM and debit-card overdraft coverage requires an opt-in while checks and electronic payments default to opt-in. It adds that "The bank pays overdrafts at our discretion." It also states: "Your account will be automatically closed if it remains negative in any amount for 60 days, including if your account is overdrawn within our $50 Safety Zone." The same page describes Standby Cash, an optional digital line of credit of $100 to $750, as carrying a 5 percent cash advance fee on each transfer, with no monthly interest charge if it is repaid over three months with automatic payments set up and, otherwise, a 1 percent monthly interest charge (12 percent APR) on outstanding balances.

Holds and closures. The account agreement's "Closing Your Account" section says "We may close your Account at any time, for any reason, with or without notice to you." Its "Other Legal Terms" section says that if the bank suspects fraud or a non-permissible use "we may place a hold on your Account and refuse to accept deposits to the extent not prohibited by law," and that when it restricts access it "usually will not notify you of the activity in question." The agreement's funds-availability policy says the first $500 of check deposits may be available immediately for customers of more than 30 days, and its "Longer Delays May Apply" part lists cases in which a hold lasts longer. On closure, the same "Closing Your Account" section says: "We will return the balance in your Account, less any fees or service charges, claims, set-offs or other amounts you owe us. After your Account is closed, we have no obligation to accept deposits, pay any outstanding checks or honor any other withdrawal or transfers." The agreement also says, for example, that a Social Security direct deposit sent to a closed account "will be rejected," so update direct deposits before an account closes. If a hold or closure is unexplained, ask the bank in writing for the reason and the agreement clause it relied on, and keep a copy.

Writing to Huntington and escalating. For mortgage errors, information requests and qualified written requests, the Contact Us page gives The Huntington National Bank, P.O. Box 340996, Columbus, OH 43234; for a debit-card or electronic-transfer error, use the P.O. Box 1558 address on this page. For a Huntington credit card, the federal Fair Credit Billing Act lets you dispute a billing error by writing to the billing-error address on your statement within 60 days after the statement showing the error was sent. If the bank does not fix the problem, file with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint or (855) 411-2372: the CFPB sends the complaint directly to the company, which generally responds within 15 days, and in some cases gives a final response within 60 days. Because Huntington is a national bank, its primary federal regulator is the Office of the Comptroller of the Currency, whose Customer Assistance Group takes complaints at HelpWithMyBank.gov or (800) 613-6743, Monday to Friday 7:00 a.m. to 7:00 p.m. CT. The OCC asks customers to try to resolve the issue with the bank first and says it cannot give legal advice, act as a court or seek monetary compensation for you.

Former Cadence or Veritex customers. Huntington's Veritex page says "Your Veritex Bank accounts and services transitioned to Huntington Bank on January 20, 2026," that new account and routing numbers were provided by mail and in online banking, that Veritex online and mobile banking has ended, and that the Veritex debit card is no longer active. It lists (800) 823-2265 for personal banking questions and (888) 697-4693 for business and commercial banking assistance. Its online-banking page says "If you were enrolled in Zelle at Veritex Bank, you will need to reenroll," that transfers between your accounts "won't carry over automatically" and must be reestablished, and that paperless statements require re-enrolling in eStatements; account balances, transaction history and scheduled Bill Pay payments are described as transferring automatically. Huntington's Cadence page says Cadence branches reopened as Huntington on June 22, 2026, Cadence online and mobile banking has ended, some loans might not show online until June 25, 2026, and Cadence debit and credit cards no longer work. Former Cadence customers who used Zelle must enroll with Huntington, should review the send dates of Bill Pay payments that were transferred, and must re-establish automatic credit-card payments (AutoPay) with the new Huntington card number; the page says Cadence account and routing numbers keep working through the rest of the year for deposits and automatic payments. Questions: (888) 797-7711.

Arbitration clause. The deposit agreement contains an arbitration provision (American Arbitration Association) with a class-action waiver. It says you may reject arbitration for an account by certified-mail notice to Deposit Account Arbitration, P.O. Box 1558, Columbus, OH 43272, received "within thirty (30) calendar days after the date we first provide you with this Arbitration Provision," that the bank will not choose to arbitrate an individual claim you bring in small-claims court (unless it is transferred, removed or appealed), and that court or arbitration claims must be filed within one year of the conduct at issue ("to the extent permitted by law").

EDITORIAL

Regulator and government actions

CFPB. The CFPB's enforcement-actions list shows no action against Huntington.

More on regulatorsShow less

OCC, 2005. The OCC, the bank's primary federal regulator, entered into a Formal Agreement with The Huntington National Bank dated February 28, 2005 (OCC action 2005-15), announced together with the Federal Reserve agreement on this page. Huntington announced on October 6, 2005 that the OCC had terminated it.

Federal Reserve written agreement, 2005. The Federal Reserve Board's March 1, 2005 press release announced a Written Agreement between Huntington Bancshares Incorporated, the parent company, and the Federal Reserve Bank of Cleveland addressing "deficiencies relating to the company's corporate governance, internal audit, risk management and internal controls over financial reporting, accounting policies and procedures, and regulatory reporting," announced in coordination with the OCC's formal agreement with the bank. The Federal Reserve Board announced the termination of that enforcement action on May 10, 2006.

Department of Justice, October 13, 2023. The U.S. Attorneys for the Southern District of Ohio, Northern District of Ohio and Eastern District of Michigan announced a settlement agreement with the bank about online banking access for Social Security Representative Payees under Title III of the Americans with Disabilities Act. The release says that in February 2021 Huntington "terminated the ability of individuals acting as SSRPs to use Huntington's electronic banking services," and that under the agreement Huntington "must provide SSRPs with full access to its online banking system" and notify current and past account holders of the policy change. It also states: "The claims resolved by this settlement are allegations only and there has been no determination of liability. In agreeing to the settlement terms, Huntington denied all liability under the ADA." The release gives no dollar amount. Huntington's Contact Us page lists a Social Security Administration representative payee service line, (800) 976-1345 (daily 7:00 a.m. to 8:00 p.m. ET).

SEC, June 2, 2005. A securities-disclosure matter rather than an account-servicing one: according to the SEC's proposed distribution plan, the Commission entered an order against Huntington Bancshares, Inc. and three officers, with settlement offers accepted "without admitting or denying the Order's findings," and Huntington consented to a civil judgment for a $7,500,000 civil money penalty, also "without admitting or denying" the allegations. The plan says Huntington was also ordered to pay disgorgement and prejudgment interest of $1, and defines the Distribution Fund as the $809,485.29 in disgorgement and prejudgment interest and $7,825,000 in penalties paid by all the respondents.

EDITORIAL

Lawsuits naming Huntington

Court records

Huntington's Form 10-Q for the quarter ended September 30, 2026 says management estimates the aggregate range of reasonably possible loss from legal matters, in excess of amounts accrued, at $0 to $70 million, and that management "does not believe that loss contingencies arising from pending matters will have a material adverse effect on the consolidated financial position of Huntington." The only proceeding the filing describes is a Louisiana state-court action (Donelon v. Americas Insurance Co., consolidated with Cadence Bank v. Bostick, 19th Judicial District Court, East Baton Rouge Parish) brought by the receiver of an insurance carrier over an $8 million Main Street Lending Program loan that Cadence Bank made in November 2020, before the merger. Cadence has denied the allegations; the filing says the parties have reached a tentative resolution, settlement documentation is being prepared, and all court dates, including the trial date, are stayed. The cases on this page are class actions involving Huntington customers or class members that appear in federal court dockets and Huntington's SEC filings; individual customer suits are not covered.

More on the lawsuitsShow less

Class Action Settlement Administration Litigation (MDL No. 3162). This is a multidistrict litigation in the U.S. District Court for the District of Columbia (Misc. Action No. 25-179) before Judge John D. Bates, which gathers suits over how class-action settlement money was handled. The first of them were filed in May 2025 in federal courts in New York and Florida, and on December 12, 2025 the Judicial Panel on Multidistrict Litigation sent the cases to Judge Bates, Reuters reported. The Consolidated Class Action Complaint, filed May 18, 2026, names The Huntington National Bank and Western Alliance Bank as the "Bank Defendants," together with four settlement administrators (Angeion, Epiq, JND and Kroll) and three digital-payment companies. It describes Huntington and Western Alliance as the two banks with the largest shares of the market for holding settlement deposits. It alleges that the administrators placed class-settlement deposits with the two banks in accounts paying below-market returns, and that the banks kept part of the interest those deposits should have earned and secretly shared the rest with the administrators. The claims against the bank defendants include breach of fiduciary duty, fraud, civil RICO and a Sherman Act antitrust count. These are allegations only; Huntington declined to comment when Reuters reported the first suits. The case is open. Recent docket entries include a stipulated ESI protocol order of September 21, 2026, a plaintiffs' reply on the defendants' Rule 26(f) obligations on September 22, 2026, and an October 5, 2026 memorandum opinion and order on those obligations. The docket shows no decision on the claims and no settlement.

FirstMerit overdraft class actions (settled 2017). Huntington's June 30, 2017 Form 10-Q describes two class actions filed beginning in December 2010 in the Summit County and Lake County Courts of Common Pleas against FirstMerit (acquired by Huntington on August 16, 2016) on behalf of Ohio residents with FirstMerit checking accounts who incurred overdraft fees "as a result of the alleged re-sequencing of debit transactions." The parties reached a global settlement of approximately $9 million in cash to a common fund plus $7 million in debt forgiveness; the filing says the settlement "received final approval on June 2, 2017 and there has been no appeal, so the settlement is final."

Majestic Building Maintenance. In Majestic Building Maintenance's complaint (S.D. Ohio No. 2:15-cv-3023), the plaintiff alleged that Huntington refused to refund money paid out of business customers' accounts on forged and fraudulent items, and that its business account disclosures shifted liability for such items to customers who did not use unspecified fraud-protection products. The docket shows: the court granted Huntington's motion to dismiss on November 3, 2016; a July 20, 2017 docket entry records the Sixth Circuit's opinion and judgment "reversing the district court's order of dismissal and remanding the case with instructions to allow Plaintiff an opportunity to amend the complaint and conduct discovery"; a first amended class action complaint was filed December 15, 2017; and the plaintiff and Huntington filed a stipulation of dismissal on May 29, 2019. The docket does not state any settlement terms and shows no class-certification ruling. A second class action complaint by the same plaintiff (No. 2:18-cv-1512), filed November 23, 2018, was reassigned to the same judges as a related case and voluntarily dismissed by the plaintiff on December 18, 2018.

PUBLIC RECORD

Court & Public Records

In re Class Action Settlement Administration Litigation (MDL No. 3162)

Filed

U.S. District Court, D.D.C. (MDL No. 3162)Docket 1:25-mc-00179Source ↗

Filed — no final outcome recorded

The docket shows no decision on the claims and no settlement.

Case details: In re Class Action Settlement Administration Litigation (MDL No. 3162)Show less

A multidistrict litigation over class-action settlement administration, before Judge John D. Bates; CourtListener lists the docket under the caption Tyler Baker v. Angeion Group LLC. The Consolidated Class Action Complaint, filed May 18, 2026, names The Huntington National Bank and Western Alliance Bank as the "Bank Defendants," alongside four settlement administrators (Angeion, Epiq, JND and Kroll) and three digital-payment companies (Blackhawk, Tremendous and Digital Disbursements). It alleges that the administrators placed class-settlement deposits with the two banks in accounts paying below-market returns, and that the banks kept part of the interest those deposits should have earned and secretly shared the rest with the administrators. It asserts claims including breach of fiduciary duty, fraud, RICO and a Sherman Act count. These are allegations only. The case is open: recent entries include a stipulated ESI protocol order of September 21, 2026 and an October 5, 2026 memorandum opinion and order on the defendants' Rule 26(f) obligations.

FirstMerit overdraft class actions (Summit County and Lake County Courts of Common Pleas, Ohio)

Settled

Ohio Courts of Common Pleas, Summit and Lake CountiesDecided Source ↗

Settled

According to Huntington's June 30, 2017 Form 10-Q, the parties reached a global settlement of approximately $9 million in cash plus $7 million in debt forgiveness; it was preliminarily approved on December 5, 2016, and "received final approval on June 2, 2017 and there has been no appeal, so the settlement is final." FirstMerit was acquired by Huntington on August 16, 2016.

Case details: FirstMerit overdraft class actions (Summit County and Lake County Courts of Common Pleas, Ohio)Show less

Two class actions filed beginning in December 2010 against FirstMerit on behalf of Ohio residents with FirstMerit checking accounts who incurred overdraft fees from the alleged re-sequencing of debit transactions.

Majestic Building Maintenance, Inc. v. Huntington Bancshares Incorporated

Dismissed

U.S. District Court, S.D. OhioFiled Decided Docket 2:15-cv-03023Source ↗

Dismissed

The plaintiff and Huntington filed a stipulation of dismissal on May 29, 2019; the docket does not state its terms and shows no class-certification ruling.

Case details: Majestic Building Maintenance, Inc. v. Huntington Bancshares IncorporatedShow less

A putative class action by a business customer against Huntington Bancshares Incorporated dba The Huntington National Bank over refusal to refund unauthorized payments from business accounts. The district court granted Huntington's motion to dismiss on November 3, 2016; a July 20, 2017 docket entry records the Sixth Circuit's opinion and judgment reversing and remanding with instructions to allow the plaintiff to amend and conduct discovery.

Majestic Building Maintenance, Inc. v. Huntington Bancshares Incorporated (second action)

Dismissed

U.S. District Court, S.D. OhioFiled Decided Docket 2:18-cv-01512Source ↗

Dismissed

On December 12, 2018 the judges ruled it related to No. 2:15-cv-3023 and reassigned it; the plaintiff filed a notice of voluntary dismissal on December 18, 2018.

Case details: Majestic Building Maintenance, Inc. v. Huntington Bancshares Incorporated (second action)Show less

A second class action complaint by the same plaintiff against Huntington Bancshares Incorporated dba The Huntington National Bank.

EDITORIAL

Company background: The Huntington National Bank, Veritex and Cadence

Who the company is. Huntington Bank is the brand of The Huntington National Bank, the only bank subsidiary of Huntington Bancshares Incorporated, a Maryland-organized bank holding company headquartered in Columbus, Ohio whose stock trades on Nasdaq as HBAN (FY2025 Form 10-K). The 10-K says the company has been "servicing the financial needs of our customers since 1866"; the FDIC's BankFind data for the bank (certificate 6560) shows an establishment date of January 6, 1866 and the OCC as its primary regulator. Huntington's website footer says "The Huntington National Bank is an Equal Housing Lender and Member FDIC." Huntington's September 2026 press releases describe the company as a $284 billion asset regional bank holding company that "operates over 1,400 branches in 21 states," and the FDIC's BankFind record for the bank (report date June 30, 2026) lists 1,591 offices.

Headquarters and main office. The FDIC record lists the bank's address as 17 S High St, Columbus, OH 43215, which Huntington's September 14, 2026 release describes as the location of its historic downtown Columbus branch. The same release refers to the company's "corporate headquarters within Huntington Center," and the SEC lists Huntington Bancshares' business address as Huntington Center, 41 S High St, Columbus, OH 43287.

More company historyShow less

Earlier acquisition. Huntington's FY2016 Form 10-K says that on August 16, 2016 Huntington completed its acquisition of FirstMerit Corporation; the CFPB database still carries a separate company entry for the former FirstMerit branch (see the complaint record).

Veritex and Cadence. According to Huntington's Forms 10-Q for 2026, Huntington completed its acquisition of Veritex Holdings, Inc. (Dallas, Texas) effective October 20, 2025, and its acquisition of Cadence Bank (Houston, Texas and Tupelo, Mississippi) effective February 1, 2026, "whereby Cadence merged with and into Huntington National Bank, with Huntington National Bank as the surviving bank." At the closing Huntington said it intended to keep Cadence's branch network with no branch closures and to convert Cadence accounts to Huntington's systems in mid-2026. Huntington's Cadence transition page says Cadence branches closed at their usual time on Thursday, June 18, 2026 and reopened as Huntington on Monday, June 22, 2026; it gives (888) 797-7711 for questions. Veritex Bank accounts and services moved to Huntington on January 20, 2026. What former Cadence and Veritex customers need to redo is set out in the practical section.

Vendor data incident (2023). Alogent Holdings, Inc., a check-processing vendor, reported a data incident affecting checks processed for its customer Huntington Bank, attributed to the 2023 vulnerability in Progress Software's MOVEit Transfer application. Washington's Attorney General lists the notice, "Huntington Bank (Alogent)," with a breach window of May 30 to June 1, 2023, a report date of August 22, 2023, names and financial and banking information compromised, and 4,000 Washington residents affected. The compromise occurred at Alogent, not on Huntington's own systems.

Recent announcements. On September 16, 2026 Huntington Bancshares raised its prime rate from 6.75 percent to 7.00 percent; the release does not say which customer products are affected, so check whether your own credit line or loan is tied to Huntington's prime rate. On September 14, 2026 Huntington said its historic downtown Columbus branch at 17 S. High St. will move to a new storefront in the same building, expected in summer 2027, and that the current branch stays open until then.

Branch consolidations. WDIV Local 4 reported on July 18, 2026 that a Huntington spokesperson confirmed the closure of 13 Michigan branches as a result of a review of its distribution network; the spokesperson is quoted as saying "Every Michigan branch being consolidated has another Huntington branch within approximately 10 minutes." The article says most of the branches were to close by the end of August, while the Troy and Traverse City branches were to close in early to mid-November.

VERIFIED

Company Relationships

  • Owned byHuntington Bancshares Incorporated
  • Affiliated withCadence Bank (acquired; merged into The Huntington National Bank on February 1, 2026)
  • Affiliated withVeritex Community Bank (acquired; merged into The Huntington National Bank in October 2025)
EDITORIAL

Frequently Asked Questions

How do I dispute an unauthorized debit card charge at Huntington Bank?

Huntington's debit-card dispute page says to contact the bank immediately by calling (800) 480-2265, visiting a branch, or writing to The Huntington National Bank, P.O. Box 1558, Attn: GW4W61, Columbus, Ohio 43216, including your name, contact information, account number, a description of the error and the dollar amount. Its dispute page asks you to contact the bank as soon as possible and says you have 60 days from when the first statement showing the error was sent or made available. If you report within 60 days, the debit-card page says you "will either receive a temporary credit or a case resolution within 10 business days or for new customers within 20 business days"; if the dispute is not resolved in your favor, any temporary credit is reversed. For a forged, counterfeit or altered check, the dispute page points instead to a Declaration of Unauthorized Check/Withdrawal form returned to any Huntington branch.

Where do I find my Huntington Bank routing number?

Huntington says the routing number is on the bottom left corner of a check, and can also be found in Online Banking (log in, select an account from The Hub, then Account Numbers & More), in the Huntington Mobile app (select your account, the Summary tab, then Account Numbers & More), or on a bank statement, where the third and fourth digits of your account number point to the routing number in a chart on Huntington's routing number page.

How do I reset my Huntington Bank online banking password?

Huntington's Contact Us page lists a Password Reset Tool that asks for your Online Banking username, the last four digits of your Social Security Number or Tax ID, and a current phone number on file. If you do not have that information, Huntington says to contact a customer service representative; the Online Banking technical support line is (877) 932-2265, daily 7:00 a.m. to 8:00 p.m. ET. Huntington says that, due to the sensitive nature of resetting passwords, email requests are not recommended.

How much is Huntington's overdraft fee, and what are 24-Hour Grace and the $50 Safety Zone?

Huntington's overdraft page lists a $15 overdraft fee (limit of 3 per day) and no fee for returned items, and describes two protections: the $50 Safety Zone (no overdraft fee if you overdraw by $50 or less) and 24-Hour Grace (you have until midnight Central Time the next business day to deposit enough to avoid a fee or a returned item). The page says the bank pays overdrafts at its discretion, that ATM and everyday debit-card transactions are declined unless you opt in while checks and electronic payments are opted in by default, and that an account that stays negative in any amount for 60 days, even within the $50 Safety Zone, is closed automatically. Standby Cash, an optional line of $100 to $750, carries a 5 percent cash advance fee per the same page, plus a 1 percent monthly interest charge (12 percent APR) on balances if automatic payments are not set up.

Can Huntington Bank close my account or hold my deposit?

Under its Consumer Deposit Account Agreement, it can. The "Closing Your Account" section says "We may close your Account at any time, for any reason, with or without notice to you," and that the bank returns the balance less fees, claims, set-offs or other amounts you owe. The "Other Legal Terms" section says that on suspected fraud the bank may place a hold and refuse deposits "to the extent not prohibited by law," and that when it restricts access for suspicious activity it usually will not tell you which activity is in question. The funds-availability policy sets when check deposits are released (the first $500 may be available immediately for customers of more than 30 days) and lists cases in which longer holds apply. To challenge a closure or hold, ask the bank in writing for the reason and the clause it relied on, and if that fails, file with the CFPB or the OCC.

How do I complain about Huntington Bank to the CFPB or the OCC?

Start with Huntington: call (800) 480-2265 or the product line on the Contact Us page, and put the problem in writing (for mortgage errors, The Huntington National Bank, P.O. Box 340996, Columbus, OH 43234). To escalate, file with the CFPB at consumerfinance.gov/complaint or (855) 411-2372; the CFPB sends the complaint to Huntington, which generally responds within 15 days, and some final responses take up to 60 days. Because Huntington is a national bank, the OCC's Customer Assistance Group also takes complaints at HelpWithMyBank.gov or (800) 613-6743, Monday to Friday 7 a.m. to 7 p.m. CT. The OCC asks you to try the bank first and says it cannot act as a court or seek monetary compensation for you.

Has the CFPB taken an enforcement action against Huntington Bank?

The CFPB's enforcement-actions list shows no action against Huntington. The bank's primary federal regulator, the OCC, entered into a formal agreement with The Huntington National Bank in February 2005 that was terminated in October 2005, and the Federal Reserve's 2005 written agreement with the parent company was terminated in May 2006. In 2023 the U.S. Attorneys for the Southern and Northern Districts of Ohio and the Eastern District of Michigan settled ADA claims over online banking access for Social Security representative payees; Huntington denied all liability.

What changed for former Cadence Bank and Veritex Bank customers?

Huntington completed its acquisition of Cadence Bank effective February 1, 2026. Huntington's transition page says Cadence branches reopened as Huntington on Monday, June 22, 2026, Cadence online and mobile banking ended, Cadence credit cards are no longer active, Zelle users must re-enroll with Huntington, and some loans might not be viewable online until June 25, 2026. It recommends reviewing transferred Bill Pay payments and updating automatic payments tied to debit or credit cards. The page gives (888) 797-7711 for questions. For Veritex Bank, Huntington's transition page says accounts and services transitioned on January 20, 2026, account and routing numbers changed, and the Veritex debit card is no longer active; it lists (800) 823-2265 for personal banking and (888) 697-4693 for business and commercial banking. Its online-banking page says former Veritex Zelle users must reenroll, transfers between accounts must be reestablished, and eStatements require re-enrollment.

Does Huntington's account agreement require arbitration?

The Consumer Deposit Account Agreement contains an arbitration provision administered by the American Arbitration Association, with a class-action and consolidation waiver. You can reject arbitration for an account by certified-mail notice to The Huntington National Bank, Deposit Account Arbitration, Attention: Customer Service, P.O. Box 1558, Columbus, OH 43272, which the bank must receive within 30 calendar days after it first provides the provision to you. The bank will not choose to arbitrate an individual claim you bring in small-claims court unless the claim is transferred, removed or appealed. A separate clause says a lawsuit or arbitration about your account must be filed within one year after the conduct behind the claim, "to the extent permitted by law." Read your own agreement; this is not legal advice.

Is there a Huntington Bank class action settlement I can claim?

None of the cases described on this page has a consumer class settlement now taking claims. Settlements that pay Huntington customers can also come from cases that do not name the bank, so read any notice you receive. Huntington's June 30, 2017 Form 10-Q reports that a roughly $9 million cash and $7 million debt-forgiveness settlement of FirstMerit overdraft class actions in Ohio received final approval on June 2, 2017. A pending multidistrict litigation in the District of Columbia (MDL No. 3162) includes The Huntington National Bank as a defendant in claims about class-settlement deposits; it is still in pretrial proceedings, and its docket shows no decision on the claims and no settlement. If you received a settlement notice, use the claims administrator's official contact details in that notice, and check the court-approved settlement website it names before giving any personal information.

Was Huntington Bank involved in the 2023 MOVEit data breach?

Indirectly. The incident happened at Alogent Holdings, Inc., a vendor that processed checks for Huntington Bank, and was attributed to the 2023 MOVEit Transfer vulnerability. Washington's Attorney General lists the notice as "Huntington Bank (Alogent)," with a breach window of May 30 to June 1, 2023, a report date of August 22, 2023, names and financial and banking information compromised, and 4,000 Washington residents affected. If you received a notice, watch your account for unfamiliar checks or debits and report them to Huntington at (800) 480-2265; suspicious emails claiming to be from Huntington can be reported to [email protected].

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