It is hard to believe a company with such poor customer service can survive this economy. Unfortunately I contracted with T-mobile 9 months ago. I had problems, many problems since the get go. The problem was I had dropped my previous provider, so I just kept plundering along. Many hours on hold, extremely rude customer service, that hangs up on you when you challenge them and so on.
I signed up for the T-mobile @Home - boy what a disaster. I go no satisfaction calling the regular customer service - I actually got abusive customer service reps. Then... I found the email address for the CEO [email protected]. At first I was hopeful, they actually called. A woman named Angela. At first she appeared as though she wanted to resolve the situation, when the problem continued, she wouldn't return phone calls, etc. Because I had T-mobile, much of the time I had no phone service and because of problems with their router or their server, etc. But the worst it interfered with my internet service, that I pay for independently. Well Angela thought this was all so funny, she was actually laughing.
Then she did the most absurd thing, because I told her I was holding their feet to the fire, afterall they were taking my money for a service that didn't work. I told them I wanted it addressed, fixed and until it was I wasn't paying my bill. Angela said they would just turn my service off - nice! Then she said they were going to "investigate" how I was using the phone, as in a threat. Just what was she trying to insinuate - who knows, she was trying to intimidate me into giving up and just keep paying.
She was so rude, I told her not to call me anymore (get someone else), she had the audacity to tell me she was going to keep calling me and she did, until I informed them in writing this was harassment and my attorney wouldn't mind a harassment suit.
Finally, after the email to the CEO, telling them about Angelas newest threats and engineer called and is coming out to see what he can do. Angela told me know one else ever had this problem. Funny thing is the engineer told me over the phone, it happened to him for about six months. This problem is ongoing - they know it, they knew it and yet they figure no one should complain and just pay their bill - no more. It is time we as American consumers demand satisfactory service. We have no to blame but ourselves - myself included - I like a fool kept paying my bill.
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