We have a GE fridge with icemaker. A small plastic part on the "ice maker assembly" broke a few months out of warranty. This 3-cent piece of plastic keeps the cubes from jamming as they eject.
While GE sells all kinds of parts for the icemaker, they do NOT sell this little plastic piece separately - to get one, they want you to purchase a whole new ice maker assembly ($142 list). They offered one at $50 shipping/handling/insurance after I complained to the supervisor.
You know, I was extremely calm and reasonable and asked her why they couldn't provide such a simple piece - why they would screw a customer over a piece that literally costs them 3 cents to make in China, knowing that I would go out and complain to every person I know, including a personal web site that gets 1 million hits a month.
They can't just do the Right Thing here. I will NEVER buy another GE product in my lifetime, and neither will anyone I know if I can help it.
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