Last Friday a new tenant of mine had set up an appointment for Direct T.V.installation. I was unaware of this until a couple hours before their arrival. I allowed the install providing the old dish be removed from a former tenant. The installers drilled two large holes they assured me they would cap off. When I went outside I noticed not only did they not cap off the holes they also left cable wires hanging off my house, drilled new holes in the side of the house for the dish instead of putting it where the old dish was, and left the large mounting bracket and screws on the ground. A note was made on my account of the problem and I was told by the rep that they would be back out within 5 days. This was told to me after he said Direct T.V. Does not take responsibility for this, it is the contractor they hire out to do the work that is responsible. I told him I was concerned they would come out and only see part of the problem so please make sure I am here so I can point out what the issues are. He put me through to Tech support to relay this message and the woman I spoke to had no idea why he sent me on to her. She then told me the contractor had to respond back to me within 20 minutes? I asked her to repeat that. "in twenty minutes the contractor must call you back." that was seven days ago. No contractor has called me back, I don't know who the contractor is to call them directly, and no contractor ever came out within the 5 days I was told they would be out in. I just called and spoke with a new rep who said he would put a note on my account but there was nothing he could do. He assured me that a rep from case management would be in touch with me within 24 hrs. The problem seems to lie with the communication between direct t.V. And their hired contractors. These contractors don't care what they do to the homeowners property during installation and Direct t.V. Placing the blame back on the contractor for the shoddy installation serves as no satisfaction to the customer. If there is no resolve of this by Direct T.V. They will leave me no choice but to tell my tenants they must remove Direct T.V., I will then have to take my photos of the damage and mess they left behind and file a claim with small claims court, and I will file a complaint with the Attorney Generals office online. I have taken this route before with good results and I will do it again if necessary. Customer service has gone to hell in this country... And I use to work in Customer Service!!!
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