My entire rental experience was a disaster. I would advise all property
owners and potential renters to avoid The Signature Group when
considering management companies. Some of the myriad of problems I
encountered were: (1) Poor customer service - When a problem arose due to a
faulty dryer vent the Signature Group was completely unresponsive to my
requests for maintenance. Eventually, the problem resulted in the
build-up of mold behind the drywall above the dryer room. I contacted
their offices on numerous occasions to request that someone come repair
the problem. I always received the same response: "We'll send someone
right out." Yet no one ever came out and the property continued to
deteriorate. (2) Substandard maintenance - When I moved in the microwave had fallen from
its cabinet mount. On the rare occasion that I actually got someone to
come out, they haphazardly mounted the microwave to the wall. Not only
did it look awful (and damage the owner's property), but it failed to
stand up to a year's worth of nominal use. (3) Incompetent staff - On two
separate occasions (remember, I only had a 1 year lease), the Signature
Group claimed to have not received my rental payment. I had to provide
proof that not only did I pay my rent but I also had the scanned copy
of the check showing that their office had deposited. It's unacceptable
for a company to have such poor financial management. (4) Legally suspect practices - In addition to
ridiculous deductions from my security deposit ($60 to rehang a door
that was removed during move-out - charges for normal wear and tear in contravention of Maryland law - charges for nail holes in the wall which they had previously consented to), they refuse to acknowledge or
return a $300 pet deposit made and documented in the lease.
(5) Non-existent cleaning service - Prior to moving in, I was assured
by Annie Burton-Byrd, Signature Group's founder, that their cleaning
service would be out to clean the property. Either this did not happen
or they have the worst cleaning service in the business. Brick dust was
everywhere - it looked as if the place was still under construction!!!
What a horrible experience. With so many other property management
companies/landlors out there there's no reason to use The Signature Groups of Baltimore.
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