Bought a 24" monitor and absolutely loved it until one day it would not turn on. 11 months into 12 month warranty so I shipped it to CA, my expense, about $70. I called weeks later and they "did not have it in theiur system." I had to prove it was delivered Oct 3rd. Good thing I had my tracking number. It is now 11/10 and I still don't have it back, but they say it is shipped.
Couldn't get them to call me, or e-mail even after they acknowledged the monitor was received and not processed for many weeks. I always had to call them. When I first called, they told me to call back in a week to find out the status. When they finally processed it they refused express ship it. I still don't have it back but I expect to receive it this week. The last customer service guy I talked to, after listening to my complaints of bad service, did go out of his way to call and leave a message with a tracking number. Other than his effort, their customer service it beyond terrible. My RMA number, if anyone at Westinghouse cares: 40012365CU. They have all my contact info and I would be amazed at this point if anyone actaully contacted me, or even cares.
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