McDonald's Corporation
2111 McDonald's Dr
Oak Brook, IL 60523
Friday 31st of July
Inhospitable behavior by employees
On Tuesday 28th of July around 14:30PM CT I decided to threat my 5 years old daughter and 2 years old son visiting McDonald's, we visited the restaurant located at 6720 W Archer Chicago, IL 60638 (Store #805), I was ordering the food at the counter while my kids ran to the playgrounds offered to children inside the restaurant, a minute later my daughter came back frightened because an employee (her name is Charlotte) had yelled to them that they needed the wear sox. I kept my children with me until I got the order (KS#3 7/28/09 14:30 order 905) and we walk to have a seat and eat in the dinning room.
After a while I had by them observed others kids going to the playgrounds without sox so I allowed them to go, 3 seconds later a McDonald's employee approached me with a very unpleasant mood yelling at me that I must call my kids back from the playgrounds and make them wear sox in order to be allowed to play. What first stroke me was that my kids were barely getting to the games which made me felt that she was watching us all the time and waiting for them to get back to the playgrounds, and as I said, I had observed others kids going without sox.in an effort to stop my kids from getting to the playgrounds she ran over to caught them up which scared me and I asked to her not to talk to my kids, if there was something to be ask she should ask to me, my kids had done nothing wrong. This must had been a shock and felt overwhelm since she called upon the manager on site (her name is Clarissa) and another employee (from whom I didn't have the chance to get her name). Once again I felt intimidated by the three of them, I firmly believe that is not way to handle the situation, certainly no way to threat customers, specially this third employee who sweared at me upon the point that the manager had to stop her from kept on yelling at me and sent her back to her task. I always thought that if a manager needs to handle a situation, it should be in a friendly and polite way in order to assess the customer's point of view and not standing along two employees in an intimidating way. It was a stressful, unprofessional and out of hands by them, she decide to call the police. They had gave me enough reasons to believe that it was better for my family to call my husband to come bring my van's key. My daughter was crying believing that she would get arrested and I honestly did not care anymore for what these employees had to say, we were ready to leave. I had ordered the food to be eaten in but I did not had the chance to eat and since I've been asked to leave, I asked for a bag to carry out my food but that was too much to ask and none was provided.
By the time my husband and the police arrived a few customers had stand up for us and questioned the manager why they had called the police, nobody understood their actions, all the parents had called their kids from the playgrounds and decided to leave, unquestionable the mcdonald's employees had become hostiles to the customers (not only me but also the ones who had stand up).
When I had the opportunity to explain to the police and letting him know that I was waiting for my husband, it was outrageous to see that they even when as far as to ask the police to have me arrest, in front of my kids. Of course that did not happened since no law had been broken and they used a better common sense.
Nowdays we are dealing with our daughter to forget the whole experience and go back to mcdonalds since she used to loved and it was a weekly visit, she still is frightened thinking that she would get arrested.
I would like to know if this is the proper conduct to have for the McDonald's employees and more than anything if my kids will be welcome. Would like to hear an apologize from McDonalds and to know that employees that do not represent McDonalds's culture do not have an opportunity to work on the favorite spot for our children.
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