I ordered several bras from them, but they were too large, so I called the merchant to get their instructions for returning (exchanging) the merchandise. I followed their instructions to the letter, but several weeks went by and no replacement. I called several times, and each time I would get their voice mail and be forced to leave a message, which they never returned. Weeks turned into months, and still nothing. It finally dawned on me that since I had paid with my American Express card, Amex might be able/willing to help me, but I was not counting on it due to the amount of time that had passed. Fortunately for me, this story has a happy ending: American Express interceded on my behalf and within one week I received a credit for all the money I had paid, including the shipping (which I was not expecting). Nearly $80 in total. Thank GOODNESS for American Express! BOOOOOO to Julia's Bra Shop — NEVER AGAIN!!!
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