Okay, I bought this hp compaq 6720s last december, Since then I
Have had
2 replacement hard drives, both because the originals corrupted.
1 replacement motherboard, because the machine decided it wanted
A power on password after being shut down for 3 hours.
1 replacement battery pack, because the orginal one stopped charging
2x engineer visits I am still waiting on a third visit to replace
The motherboard... Again, this was because hp sent out an
Incorrect motherboard... Which happened when the motherboard was
First replaced
1 new cd rom drive because the original one has failed.
I have had to downgrade the operating system from Vista business
To Xp Pro service pack 3 because the graphics card overheats and
Resets.
The display now flickers randomly and the graphics card crashes
At regular intervals, I have hade the blue screen of death on
Numerous occasions due to the graphics chip crashing.
The usb connections are to say the least tempremental.
I spoke to Mr Oliver Dyson at your head office in London, and not
To put too fine a point on it, That gentleman needs to spend a
Little more time familiarising himself with the forums on this
Website, because people in general are NOT happy with HP or the
Customer service they provide.
I have attempted several times to obtain customer support for
This model... IT IS NOT SUPPORTED IN THE UK so I am automatically
Passsed to the usa who cannot help because I am in the uk.
The graphics drivers for this machine have not been updated for
Two years...
I have had nothing but trouble with this notebook since I bought
It. I am fed up being passed from pillar to post and I am of the
Opinion that I am overdue a rerplacement machine.
I am still awaiting a response from hp. Uk
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