I signed up for DirectTV for the first time 3 months ago after rave reviews from my dad. I was told that my monthly bill would be $49.99 and that I would receive 3 months of Showtime and HBO at no cost.
I got my first bill and it was $85 so I called up DirectTV. They said that the $49.99 was after a online rebate that would take 6-8 weeks to process. So I was pissed but went online and signed up for the rebate.
A couple of weeks went by and no problems until the North Carolina summer storms starting rolling in. I lose the signal at the first threat of rain or the picture pixelates so bad programs are unwatchable. Then the DVR box starts shutting off when I turn on the TV and reboots which takes upwards of 10 to 15 minutes.
So once again I call DirectTV. They tell me they can replace the box at no charge but I will lose all of my recorded programs. So once again I am pissed and forgo having the box replaced until I can watch all of my recorded programs so I can then get a new box.
Then this week I get my bill and DirectTV is charging me like $30 some dollars for HBO and Showtime. I never ordered them. If my 3 months is up of free service fine but don't just start charging me for something I don't want.
At this point I am over the whole damn DirectTV bullshit and feel that not only have they not provided me with the service I was promised and expected but that they have tried to pull one over on me.
So today I call DirectTV and am very nice and professional and tell they guy I want to cancel my service. He is very polite and tries to troubleshoot the situation and save the account but I wasn't having it. Then he proceeds to tell me that DirectTV will be charging me $420 for breaking my contract.
Are you serious! Directtv has not provided me with the service i was paying for and now i have to pay them $420 for nothing!
So I politely ask to speak to his manager. The manager keeps assuring me he can rectify the situation and have a technician come out and fix everything and he would review my bill. I understand that his job is probably retention so I politely explain to him that there is nothing to rectify except the cancellation fee. After 10 minutes of him jabbering I finally say look are you going to remove the cancellation fee or what.
NO was his response.
Well DirectTV beware because if I have to pay ANY cancellation fee I will be screaming from the mountain tops. I will tell everyone I know not to do business with you. I will be filing complaints, writing letters, making phone calls, whatever it takes. Hope the money was worth it.
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