I called Game Crazy at the location on S.P.I.D. To ask about the price of an Xbox 360 elite. The guy on the phone told me it was $280, regularly $399, but they didn't have any used ones in stock. So the next day I drove to the store to buy a new one, because I had gift cards to the store. I asked the guy at the counter to call the store on Ayers to see if they had a used Xbox 360 elite, so he did, and said they had one for $319. I explained to the guy at the counter that I was told $280 on the phone, and asked why it was more. He told me, "Oh, he was probably reading off the display, with the One-Year warranty included." So I called Microsoft, and they told me that all systems were eligible for free 3 red ring repair, unless the system was tampered with. Okay, I was on my way to Ayers to try to buy the system for $280. When I got there, the store manager argued with me why he wasn't able to sell it without a warranty, how Microsoft's warranty didn't apply, and pretty much shooting down everything I told him, like I was lying about it. He refused to budge on the warranty, so when I asked for a refund on my gift cards, he told me it wasn't possible, and I know that is a lie as well. How arrogant can these employees get? He's just making up rules as he goes along, trying to save his company $40, and he doesn't care that he's losing a customer. When I asked to speak to someone above him, he refused to give me any information. So I'm getting contact info off the internet, and also calling the better business bureau, and hopefully he will be fired, and Game Crazy will put a disclaimer on their nonsense warranties from now on.
Mason
Corpus Christi, Texas
U.S.A.
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