Countrywide Transport Inc and his CEO Daniel Biran are a fraud and a company of thieves. Countrywide transport has no clue what they are doing when it comes to international shipments. They will charge you an agreed amount. Once they are in possession of your items, they will increase the agreed price even if you are within agreed terms. Unless you pay them this amount, they will breach your contract, keep your money and abandon your service. I am left off without the promised service, without my money and very likely thanks to their unprofessional lack of service and communication, without my household goods. Please please please stay away from these crooks. You do not want to be in my shoes. Trust me! If you want more info, read ahead.
Countrywide Transport is the worst moving company you will ever find. They are unprofessional, rude, and above all thieves.
I found myself in the need to relocate from LA to Mexico City for work reasons.
I contacted 123movers.com, which now I know was my first big mistake. These people offer to contact several moving companies and all send an estimate competing for your business. Several companies all with completely different pricing schemes contacted me. Amongst them, I received an estimate from Countrywide Transport Inc from Dennis Vines.
After going through inventory, reviewing, and negotiating terms, I signed a binding estimate for 200 cubic feet door-to-door service for $1,900 USD. At that time, Dennis requested a $500 security deposit, which I promptly submitted.
At pick up day, a rented truck arrived to pick up my stuff. This was the first hint that something was not right but unfortunately decided to ignore it. Two workers one by the name Matt, loaded all my belongings in the truck. Before signing anything or paying the remaining differential, I went through the inventory with Matt and asked specifically if the volume we just loaded was on the agreed 200 cubic feet. Matt mentioned that indeed we were on the quota and that there would be no further charges. At that time I signed a check for the remaining $1,400 USD. The next day I flew to Mexico where I live now.
After the first week, I received an invoice from Daniel Biran, who I learned is the CEO and owner of the company. The invoice demanded for $197 USD under the concept of additional 30 cubic feet that are over the agreed quota. I contacted him and explained that this was not possible since we made sure to remain on quota on the loading day. His reply was another and another request for this money without any attempt to negotiate. I tried to talk to him on repeated occasions and all I received were the same requests for the missing' $197. At this time, I sent a complaint to BBB and told Daniel that if BBB determined that I was wrong, then I would gladly pay for the requested amount.in the meantime, I believed we could go on with the service knowing that an impartial third party would determine whether I should make that extra payment or not.
Daniel Biran did not replied to BBB nor did he replied to any of my requests of going through the required documentation in order to make sure that everything was set for customs once the shipment arrived to Mexico. A couple of weeks went by and I received no news at all from CWT. Eventually I received a call from the port of Veracruz notifying me that a shipment sized 200 cubic feet had just arrived under my name. No inventory or arrangements were included with the shipment, just my phone number. I called Daniel Biran and asked about this situation. His reply was you should pick it up yourself. After this call he never replied to any of my emails or answer any of my phone calls. I asked Dennis who made the sale for help. Unfortunately, for me, Dennis has no power, authority or willingness to solve anything. He continuously reminds me that he is merely an employee and that everything is under Daniel's control.
Now I am under big risk of losing my stuff. Not only was the contract breached, but also the inventory did not arrive with the shipment and without an inventory customs will not let the stuff go through. It is impossible for me to remember the amount of boxes, products and serial numbers, which are required for everything to be released.
Now I am left off trying to solve this big mess. I will have to pay moving everything from Veracruz to Mexico that is if I am able to release my shipment.
Carlos *
Huixquilucan Edo Mexico
Mexico
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