I purchased a 3-year extended warranty on a Schwinn exercise bike through The Online Exercise Bike Superstore. I was not told at purchase who the warranty company was so when the bike broke (in the final year of the warranty), it took three phone calls to finally obtain the UTS phone number. Once I got past the initial validation of my warranty, UTS processed the claim. I received a message the following week that parts had been ordered. Three weeks later I still don't have parts and nobody at UTS can verify whether or not they have been ordered. They have told me that only one person at UTS is able to either confirm the parts were in fact ordered or order them if necessary. Then they inform me that one person has left on his honeymoon for two weeks. When I asked why my call had not been returned in the past week and half BEFORE he left on his honeymoon, other UTS reps had no response.in the meantime, my bike has been out of commission for almost a month. If I don't miraculously receive my parts before the one person at UTS returns from his honeymoon, it will likely be 2 months between my first call to UTS and the repair of the bike.
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