Plain and simple do not do business with this company.
Placed an order for shipping to Trinidad and Tobego which is listed in their areas to ship to on May 11th paid for express shipping which according to them would arrive to destination by today the 15th. After not receiving a tracking number I tried for days to contact them. They DO NOT answer the phone or answer emails. I finally got through to them today and explained the situation. I was told that my order had been shipped but they couldn't tell me by which company or give me a tracking number. I explained that they were not following through with what they advertise and the man became nasty and hung up on me. I then noticed an email was sent to me from them stating that they voided the order all together. This upset me even more than being hung up on so I called back. This time a woman answered and told me they voided the order because it could not be shipped to the location I requested. When was I going to be informed of this? This company is a fraud and a scam in my book and should be shut down. We will see what happens to my refund. Better believe if it's not refunded it will be brought forth by my bank as fraud.
*update*
I find it amazing that after several unanswered phone calls and emails it takes me posting a BAD and HONEST review about this company for them to call to try and rectify the situation. After speaking with the representative that called my opinion of this company is STILL the same.
They lack professionalism and customer service skills. The most important and valuable asset to any successful business.
0 comments