I bought a plasma from the Douglasville, Ga store on 10-13-08 as a present for my b/f. We didn't open the box until last night (10-27-08) because our house is wired for a Smarthome and we've been waiting for the electrician to uncover the wires in the wall. Needless to say, after we pulled the TV out of the box, the screen was cracked in several places! We contacted the store mgr, explaining the situation in depth and he continously accused us of damaging it during the transit home. Brad (store mgr) refused to exchange it and claimed he spoke to his "higher up" mgrs and they all agreed there was nothing they could do. Where is the customer support? The simple fact is. This is the 2nd time we've received a broken TV from this store. The only difference is last time they exchanged it!
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