The following is a copy of the e-mail I tried to send to Direct TV's corporate offices.
I am hoping that this gets to the CEO, which I have little hope for since all the "top departments" hide behind their walls.
When I signed up for Direct TV, it was for my Dad, who lived across the street from me, and myself. I was not made aware of any contract involved. Had I been informed of it, I would never have signed up for my Dad. I had been told in Oct 08 that he only had a few months to live. What person in their right mind would sign for 2 years under such conditions? My Dad passed away Good Friday this year. The rep convinced me to put the accounts on my credit card because my Dad did not have any credit cards.
So I did. I was never told that that would make me responsible for his account. When my Dad passed, I called to cancel. No mention of a cancellation fee was ever made. Then I found a $384.72 charge on my credit card. I was told to send a letter of dispute and a copy of the death certificate, which I did. At first it was denied, then my credit card company got involved and Direct said it would be taken under review. I was told by three different reps that the fee had been waived.
Then, last night, 6/17/09, I received a call from a rep saying that the fee was going into collections. I spent two hours on the phone with Direct TV being transferred from one place to another, being cut off and having to call back. One rep said it could be canceled and then I was transferred to the department that could handle it, and they refused. I was told that I can't contact the corporate office dispute department other than by mail. They don't accept calls.
What a surprise. I paid last night online because I am not letting this low-life company ruin my credit. I also asked to cancel the insurance that I was talked into, but was told there is a cancellation fee for that. The insurance is a laugh. When I called for service, the woman on the phone tried to "talk me through a repair." After an hour and a half I said to send someone out. I have the insurance and I'm not a tech. She said they "didn't like to do that." Finally, after two days, I got a tech out, and he found the box was defective. I am trying to find a way to get to the corporate office without using the mail. I am hoping this will get through to someone!
An added note: I ended up in the ER at 1AM today with an acute anxiety attack, which I was afraid was a heart attack. I'm 73, and this company has been causing me so much aggravation over the last two months that I'm really losing it.
I'm willing to join any group that is willing to come up against this company.
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