In November, I purchased and dutifully returned an unused CD for SAT Prep to the company. I have been chasing a refund since November. I have been recently neither my credit company nor the Prep Center will give me my money back. SAT Prep says I need to get it from Visa and vica-versa. To my dismay, I have been advised by my credit card company, BOA Visa, they will not refund the money due to it being too long of a time frame. I kept being told I should have disputed the charge when I returned the item. How was I to know the company would LIE to me for months, saying my credit would be posted?
How did it all begin? I received a call in early November stating my daughter had indicated she was interested in getting SAT prep materials. She had just taken the PSAT, so I thought this could be above board. After listening to the telemarketer, I agreed to get the CD. Upon receipt of the CD, I promptly called back the SAT and ACT centre and returned the CD, seal unbroken.
Below are details (of calls I did remember to write down):
11/6: VISA posts $119.99 charge from to the SAT and Prep Center
11/26/08 Item mailed back, via USPS, with delivery confirmation and insurance
11/29/08 USPS delivery confirmation on November 29 at 2:17 pm.
1/8/09 Andrea: item received and in quality control. I should call back.
3/10/09 Item received; will review why I do not refund with a supervisor.
3/20/09 Put on hold two times (15 minutes each time); no response
3/24/09 Amy; Refund approved; nn to check with supervisor why not posted
4/29/09 Renee; will call me back to see why not refunded (never called)
5/4/09 Amanda; Credit will be issued to my card within 5 days (it was not)
5/18/09 left message to call back; no reply
6/1/09 left message with number to call back; no reply
6/5/09 Mr Borton; Merchant switch; I should contact Visa directly and dispute charge. SAT Prep Centre can't do anything.
6/5/09 Elizabeth at VISA; complete dispute charge form; sent.
6/11/09 Advised by VISA they cannot give me a credit as dispute is outside the normal 30 day time frame. I assumed, when I kept being told I would get my refund I would. I kept calling today and keep getting a machine saying leave a number to call back - they NEVER call me back.
I have been waiting since November for a credit. Only in June to advise me they had dropped the merchant and there was nothing they can do? Why am I out $119? Pathetic. I have contacted the Texas Attorney General and really want to see if SAT Prep Center will reply to this report! Get me my money.
0 comments