Via a phone solicitor, I was sold a package of college prep materials. The University Prep Center said they would distill everything possible about the PSAT, SAT and ACT in order to help my child score higher on these tests. I was told there was a money back guarantee if my child didn't score higher on the SAT and ACT after using the University Prep Center materials.
The information sent to me for $129.95 was practically useless. And certainly nothing more than general information and a few practice questions that could be found on the internet for free. This company should be investigated for misleading offers, deceptive advertising, and fraud.
When I called to get a return authorization, I was informed that I only had 30 days to return the materials. I did finally find the clause that said there was only a 30 return policy, but that information was buried among all the materials.in addition, I happened to call on day 31.
The customer service representative I talked to was quite rude. And insisted since I had called on day 31 there was nothing she could or would do for me. When I asked to speak to a supervisor she refused my request and shortly thereafter terminated the phone call when I keep insisting I wanted to talk to a supervisor.
0 comments