I am an original customer of Bellsouth. When AT&T bought Bellsouth, I remained a customer. I recently changed over to a AT&T Uverse bundle: telephone, internet and cable television. Although I'm satisfied with the products, I am disatisifed and angry about their customer service practices. I first experience poor customer service from AT&T Uverse when I called to check on my rebates. When I signed up for the service, I was promised several rebates by customer services. When the rebates didn't materialized after two months, I called and was told I would not get them and the previous person was wrong. There was no attempt to provide support or rectify the problem. I wasn't going to get any rebates and there wasn't anything I could do about it. My second complaint was when I referred family to AT&T Uverse. When my family call for service, they mentioned to customer service that I referred them. At no time did customer service tell them that it had to be done online nor did AT&T tell me I had to register online to refer someone. When I called to check on my referral, I was told I need several pieces of personal information about the family member I referred. I got that information and called back. Again, I was told I need additional information and left feeling like I was being given the run around. Bottom line - you are on your own and shouldn't expect any customer service from AT&T Uverse. I will never refer anyone to AT&T and am looking to switch my services to their competitors within a few weeks.
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