I was mislead into signing a contract for 2 years. The only reason I signed up with this company is that I was told at the time of signing, that they carry Arabic channels and that I can add it to my account at any time without any additional costs.
When I was ready to add the Arabic channels to my account, I was told by Directv that they will no longer carry the Arabic channels effective June 1. My native language is Arabic and I would have NEVER signed up with this company if they did not provide Arabic channels.
They have mislead me into signing this TWO year contract based on their assurance to me over the phone, advertising and offering of Arabic channels which is still being advertised until now (06-06-09) on their website.
They have offered no resolution based on their misleading me into this two years contract and are demanding that I pay an outrageous fee for cancellation ($20/month x 20 months) for something I DID NOT CAUSE.
DirecTv will say anything you want to hear, if you call them to inquire about their service, just to get you to sign up with them. A fine print, with absolutely no mention of it, when you initially inquire the service, indicates that you will be fined $20.00/month for the remaining of a 2 year contract, if you want to cancel at anytime prior to the completion of the 2 years term.
The catch here is not just that you are stuck with the penalty for cancellation, should you change your mind, but they can drop any service at any time, and yet you are still stuck with the penalty, even if it is not your fault.in my case, it was Arabic channels.
I have a screenshot taken 06-06-09 still advertising the availability of the Arabic channels on their website
The only reason, I have signed up with Directv was the Arabic channels they offered. However after signing up, they simply dropped all Arabic channels, though they still have it advertised as indicated above) and instead of being a decent company, they turned out to be yet another corrupt corporation, demanding the customer pay the bill for their deceit and incompetence. Based on my experience, I can confidently say that Directv is involved in unfair and deceptive business practices, that should not go on unnoticed.
Don't waste your time reporting this business to BBB (Better Business Bureau). They are obviously in bed with Directv. I have email communications and the back up to prove that BBB was trying to assist Directv in shoving my complaint under the rug.in my personal opinion, BBB is a useless entity, sponsored by the same corporations they make you think they are trying to protect you from.
We recommend that you file an official complaint with government agencies as follows:
Federal Trade Commission - You can file your complaint online:
http://www.ftc. Gov/
Consumer Response
Center Federal Trade Commission
600 Pennsylvania,
N.W. Washington, D.C. 20580
FTC toll-free number: 1-877-382-4357
1-202-326-2502 TTY
Your State Attorney General: http://www.naag.org/attorneys_general.php
If you have a similar case with Directv, we urge you to expose them on the internet.
Here are also, some other online services and blogs, where I suggest you post your case and make your voice heard. Don't let these corrupt corporations get away with your hard earned money they try to steal from you:
Http://usacomplaints.com/
http://www.consumeraffairs.com
http://usacomplaints.com
http://www.my3cents.com/
Write to Directv at:
[email protected] Senior VP of Customer Care
chase. [email protected] President of directv
[email protected]
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