My a/c line clogged and backed up overnight and the over-flow pan filled to capacity and then started dripping through ceiling as unit is in attic. This has happened before and I knew exactly what the problem was. I had heard Avery on the radio and they stressed honesty. Bullshit. I called in and explained my problem and was told it would be 89.95, and that they could have someone come out between 2-4. I jumped on that as I have a 5 year old that would be home by that time and needed a cool house. The tech called and said he could come out early and I agreed. He showed up - went in the attic - and told me the lines were clogged - and to blow them out would be 189 more dollars. My freaking jaw dropped. I told him that I thought it would be 89 and he said that is just for coming out to tell me what I already knew.
I have had this done for hundreds less and told him no thanks. I paid him and then called the Houston number where the person who first talked to me told me to hold on why she got the manager. I told them they DID NOT tell me that this was a service call charge and that there would be more charges to come and the manager pretty much called me a liar saying she was THERE while the rep explained to me that it was 89 to come out and then the tech would tell me what was wrong and then give me a total. I told her if that was the case - I would have never agreed to it as it is WAY too much. Nevertheless, she said that is what was told to me and was rude, nasty, and downright ugly about it until I just hung up. Relentless as well. The rep never said anything - she got the manager immediately - she never defended herself. This looked so damn rehearsed and that is why I am writing this report. DO NOT call these people and if you do - make sure you know what you are getting. I am going to the BBB because I am not an idiot and I know what was told to me. I called my wife right afterwards and repeated the conversation. I would love to hear from anyone else that this has happened to.
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