This is so sad, just think of all the people GNS has stolen money from. Below is a letter I had to send to our credit union to try to get these two charges of $79.90 credited back to our credit card. I have lost faith in the company due to the three respresentatives I talked to, one being a supervisor. They said they never received both of my returned shipments (which I have tracking numbers for and a delivery confirmation). What a T total pain in the rear. It upsets me that these people make these huge medical promises to people, play on their hopes for wellness or to be thin and then just deceive them and take their money. Even if you're clever and you follow all their rules (like the "free trial" and then having to ship it back and send by Fex Ex, what a lie) you will still, like me, get the big screw.
Good Evening,
My husband purchased a trial of vitamins from a company called GNS, Inc. On 03/02/09 for the amount of $3.97. This company also d/b/a Nutralane. My husband did not sign an agreement to receive multiple shipments of these same vitamins for $80 per month. He did not like the "vitamins" which he trialed and we sent them back per the packaging instructions. I called this company on April 16th to dispute another charge we received from them for an additional shipment and a charge in the amount of $79.90. I received the product that I did not order and shipped it back to them per their request using the shipping method they instructed me to use (FedEx).
I called GNS Inc. At the number they provided me in the package 303-456-5591 on April 16th. I spoke with a representative and she assured me that we would not receive any further shipments of their products and that there would be no further charges to our credit card. She also gave me a cancellation confirmation number (RLH*).
On 05/27/09, we received yet another charge from this company with the details below. This time, we did not receive additional product. I called 05/28/09 at the same customer service number above to dispute the charge, inform them that I didn't receive additional product and I asked them to refund the amount in full. I spoke with a customer service representative and a supervisor who said that "there was nothing they could do" but, they were willing to offer me "a $39.00 credit for more product from GNS".
The problem is, we have been charged two charges of $79.90 and have no product to show for it. We sent back both shipments just as they asked us to. We looked up the company online and it is reported as a scam and a fraud alert. I will paste the link below for your review.
The problem here is, my husband is active duty in the US Air Force and is currently away on orders. We are stationed in * and are unable to come in the the local branch to dispute this. These charges put our account into a negative balance with a resulting NSF fee.
We are out of ideas as to recover this money and we have called this company twice to try to get our money back. My husband is away and he is unable to help make the calls. We have never had to dispute a charge on our check card but, we think it's appropriate to recover our money. Can you help us? Can you charge back these two amounts for $79.90 since we sent back both products and did not receive the other shipment.
Thank you in advance for your help in this matter. Please let me know of I can be of any further assistance. I have plenty of documentation I can send you to help if needed.
Regards,
Mel, RN
Http://usacomplaints.com/reports/0/448/RipOff0448083.htm
NUTRALANE *SlimSeductn 800-5954670 CO 05/27 $79.90
NUTRALANE *SlimSeductn 800-5954670 CO 04/16 $79.90
NUTRALANE *SlimSeductn 800-5954670 CO 03/02 $3.97
Mel, RN
Savannah, Georgia
U.S.A.
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