Complaint / Review
Suntrust Bank
Manipulating Payment of Transactions

I have had a checking account at Suntrust for over 20 years.in March I noticed that they began manipulating the order of checks presented which caused an NSF on one item (which should have been covered because funds were sufficient to pay it). This caused a domino effect and multiple NSF Fees charged against my account. TWO DIFFERENT EMPLOYEES (one in Orlando and one in Savannah) admitted to me that Suntrust does have a policy of placing larger items first AS A SERVICE TO ITS CUSTOMERS because larger items are usually car payments, vehicles, etc. I closed my account due to these practices and found a local bank who advised they do not use this practice.